The Ocean Club, A Four Seasons Resort, Bahamas

I’m a Four Seasons fan and enjoy level of service. Nice place with access to everything around us. Helen in the Spa did a great job and everyone was helpful.Only dislike was Dune. Not first time eating there and food,service blah.2 suggestions for mgmt .Rooms need to have type-c with outlets instead of or with usb as apple etc switched over. Need an option to purchase a hoodie,windbreaker for cool nights. Store on site doesn’t have and all the other FS resorts usually have a simple branded item to buy just in case. Had a great time,will be back

We were returned to the ocean club after 12 years and found not much to be changed, but what was changed was for the better. The food at Dune remains spectacular. The beach was incredibly calm, perfect temperatures. Our room was newly renovated and we were upgraded to lovely ocean view. The service was incredibly responsive - when I called housekeeping for something it was at my room 30 seconds later. The two tennis pros that we used, Shaka and Marvin, we’re fantastic and some of the best we’ve encountered at a high-end resort. I highly recommend hitting with them if you play tennis They also make it incredibly easy if you want to have dinner at Atlantis and can book your reservations through their system. We would definitely return for a quick, easy, and luxurious getaway from NYC

Lunch time at the Dunes. The restaurant is lovely, white with the ocean backdrop. Unfortunately they were out of shrimp and lobster. So… I ordered a burger (Sip Sip at Atlantis was excellent) it was ok, my husband had a fish sandwich. There was a table of about 22 people and a couple more tables. We had bread served to us, then nothing, no one came, then finally they brought water which was warm, so they brought a cup of ice with it. We had to move to another table because the large group were drinking and getting really roudy. 45 minutes later our food came. The waiters never came back to ask if we needed more water or how was the food. I talked with the manager and said, I didn’t expect this type of service at a 5 Diamond Resort and what could she do could do for us? When a guest has to ask, that’s another mark on their resort. They adjusted our bill took off my hamburger and the water. Since it started to rain we went to the front foyer lanai and sat there a bit, then I went inside and sat a little longer when an employee asked if I needed to check in. No, just waiting to leave soon. If you come for lunch and it takes 45 minutes to get your lunch, don’t stay, they want you out of there. This is not a good review!

To start with, whenever we travel, we almost always stay at a Four Seasons hotel—unless there isn’t one available, Four Seasons is our top choice. I’ve never encountered so many issues at any Four Seasons property. This hotel has had issues you rarely see even at other lower level hotel. Our family of four came here to celebrate my eldest’s 8th birthday, (we are still on the property), and we booked a one-bedroom suite. First, I have to say, the view is absolutely stunning—breathtaking. Every restaurant at the Four Seasons has amazing food; even my picky husband couldn’t stop praising the flavors. However, I am extremely disappointed in this Four Seasons hotel. Within the first 24 hours of our stay, several issues arose. First, while washing my face in the morning, I noticed the sink plug wouldn’t open, causing water to pool up. I had to manually pry it open to let the water drain. Then, during lunch, I discovered that the avocado in my tuna bowl was blackened, which immediately put me off finishing my meal. We mentioned the issue with the blackened avocado to Ramesh, one of the butlers, who immediately reported it to the hotel. I must say, Four Seasons truly excels in this regard—the communication among their staff is exceptionally smooth. Whether it’s about food or room service, they ensure that everyone is promptly informed of any issues we encounter. Shortly afterward, Tess, the Assistant Food & Beverage Manager, approached me to apologize and assured me that our dinner celebration for our child that evening would go smoothly. With her reassurance, we felt confident it would be a perfect evening. In the evening, which was meant to be a special birthday dinner for my child, we had reservations at Dune. But as the kids came back from the hotel pool to shower, we found there was no hot water. I called the front desk for assistance, and after waiting over half an hour, we finally had hot water. As the kids used the bedroom shower, I used the one in the living room, only to come out and find the entire bathroom flooded. I had to call for cleaning. By the time we were ready, we were already half an hour late for our dinner reservation, and the kids were starving. Arriving at Dune, we encountered an even more shocking experience. First, the server didn’t introduce himself. My husband ordered a steak but was given neither a fork nor a steak knife. He asked the server once for a fork and received it but no steak knife. Starving, he waved for the server while attempting to cut the steak with a regular knife, making for an awkward scene. Since our meal was delayed, the kids were exhausted by the end, so we decided to pack the leftovers and take them back to our room to eat after they went to bed. Then, the most unbelievable thing happened: in this restaurant, supposedly helmed by a Michelin chef, the server handed us four containers without asking if we’d like him to box up the food for us, then turned around and walked away. My husband and I lo

☆2/8/2025☆ RCI Platenum: I purchased a contract in May 2024 for 45k from RCI. What a scam! Their properties for $299.00 for 7 days vacation at resorts or hotels worldwide are only located in the worst neighborhoods in Mexico 🇲🇽. I submitted a review with ******* and was told that it could not be posted due to content of complaint. Now I see all of these travelers that have also been scammed. Shame on RCI !!! DO NOT SIGN UP FOR TIMESHARES WITH RCI PLATINUM, aka CLUB~ 365, OCEAN REEF BAHAMAS and VACATION SERVICES INTERNATIONAL. They're all under the same umbrella headquarters to scam innocent travelers that are on vacation. Note: They will NOT return calls, after your paid in full.

This is our 5th time to stay at The Ocean Club. W we are avid travelers, including Maldives, Dubai, Bora Bota, the Brando, Tahiti etc. We find The Ocean club wonderful and five star every time we go. In particular, Prince, the house manager/butler always takes care of our needs in every way. He always goes out of his way to assist me and my guests to have the perfect stay. Highly recommend if you want relaxed quiet place. Pat and Martha Aucoin