Naisoso Island Villas - Fiji

Purpose of our stay was celebrating milestone birthdays, 70th and 5 year old. Disappointing from the time we arrived. No transfer on arrival. We were given an unsatisfactory explanation from the staff at main office re. Transfer. We stayed at Villa 84. My sister and I arrived early and decided to swim in the pool. Staff member made coffee and hung around. We did not want to entertain but we were not rude. Shared spaces needed a good wipe down. We used wipes we had to do that. The fridge was dirty and still had items in it from possibly previous stay. We had staff coming and going from the Villa unannounced throughout. We could see only the bins in our rooms were emptied. We figured the pool guy cause he did what was required and left with out a word each time. We had to request for cleaning items and towels. We got them near the end of our stay. You advertise on your website all the services you provide for a top class stay but we did not receive any of it but we paid and expected a quality experience. We had 9 adults and there were only two single couches in the living room. We appreciate the request for a baby cot was provided. The pool was a highlight but please fix the tiles. My nephew was cut from it and we did notice a few tiles missing. There is so much potential for a great stay and a better service. We haved stayed at other resorts in Fiji and received quality service and great experiences. Disappointing that we will not recommended Naisoso Villa to anyone.

I recently visited Nadi, Fiji from Houston, Tx. I would like to say that Imran was a great driver. I felt so safe I slept while he was driving. He was very friendly, knowledgeable and personable. We actually had to use a different driver, due to an excursion we booked, and he was terrible compared to Imran. I told the group I was with we would only use Imran for the remainder of the trip and also when we come back. I was very impressed with your company due to my experience with Imran.

Do not book directly from their website! A day before arriving at Fiji we've received an email stating that our accomodation's location has been changed, but no details were given, just a Google maps link which was directing us to a KIA dealership. We have booked it based on the location in the first place. There was no response to email or WhatsApp messages. When we've arrived, called the office immediately and been told they will call us back in 30 min. unfortunately we had to call them back several times to get the address and been send to somebody residential address!

Villa 104. No hot water, and when we tried to call the maintenance team they blocked my number. How do I know this? I called from my sisters phone and it went through immediately. We paid 4000 for 2 nights, had no hot water and aircon in one of the rooms didn't work. They tried to fix it however that lasted for 2 hours and then we were back to square one. Our calls continously being ignored. Holi tried to help us when I eventually walked up to their office, she was the only one who tried to sort the issue out. However who ever takes the maintenance phone calls shouldn't be in that position if she can't help their guest. Overall house was ok, had cheap and limited dishware and not enough towels. These are essential services especially if they charge international rate and request for upfront payments. Our family got another villa, paid 4500 for 2 nights and the dishwasher didn't even work. Will not recommend to anyone.

ETA for our flight was 6:30am. We arrived with 3 other flights and to make it worse, there was no electricity at the airport. We didn’t think anyone was still going to wait for us but our beautiful host Holeva was still waiting 3 hours later. She greeted us with the most beautiful and warm smile together with Koli. Even though she was up early 5:00 to 5:30 at the office preparing to host another family, she would always make time to see if we were okay or if we needed anything. Our villa was beautiful and we had the most gorgeous views of the mangroves and the Sleeping giants in the distance. It was peaceful and relaxing. The villa provided the essentials and it was comfortable and spacious. We had no neighbours so we had total privacy. Tv didn’t have any reception but that’s okay because we spent our days basking in the sun and enjoying the view. Holeva, you went above and beyond to make our holiday a memorable one and it was. Vinaka vaka levu….nisa moce!!!