Baymont by Wyndham Nashville

Centrally located with easy access to popular destinations and the airport. Guests appreciate the comfortable, quiet beds and spacious, well-equipped rooms. Staff is commended for their efficiency.

🚨 DO NOT PARK HERE – MY CAR WAS VANDALIZED & BAYMONT DID NOTHING 🚨 I booked parking at Baymont by Wyndham Nashville Airport through Global Airport Parking, trusting that my vehicle would be in a safe and secure lot while I traveled. Baymont even advertised their lot as “completely safe” parking. Instead, when I returned, I found my car vandalized, my window shattered, and my interior soaked from days of exposure to rain. The worst part? Baymont staff knew. They had my contact information on file, and they had assured me that they would notify me immediately if anything happened to my vehicle. But they didn’t. Baymont directed me to park in the section of their lot with NO cameras, despite having a covered, camera-monitored section available. I later learned from the front desk that multiple cars had been broken into recently, meaning they were fully aware this was a risk—and still did nothing to prevent it. The front desk also told me the manager was “working with the police,” but when I called, the police had NO record of any report being filed. So, let me be clear: They knowingly put me in the most vulnerable part of their lot, failed to protect my vehicle, and then lied about their involvement with the police. I reached out to General Manager Juan (CJ) Moore to request a refund of my parking fees and reimbursement for my insurance deductible—at the very least, I expected some accountability for their failure to take action. They ignored me. This hotel had every opportunity to do the right thing. They chose to do nothing. And instead of addressing my complaint, they silently changed their parking listing to remove the “completely safe” claim, trying to cover their tracks rather than take responsibility. I want anyone considering parking here to know: Your car is NOT safe at Baymont by Wyndham Nashville Airport. And if something happens to it, they will NOT help you. I wouldn’t wish this experience on anyone. If you value your vehicle, your peace of mind, and even basic human decency—park somewhere else.

Please save your health and dignity, and do not stay here! We booked two rooms online ahead of time. When we showed up, the property was absolutely NOTHING depicted on the online representation. Total shambles. At check-in, I was told they take a $100 per room “incidentals” deposit…which there was no mention of at booking, and that deposit would be refunded to my card 5-7 business days after checkout. Then we got to the rooms, and were met with bare-bones, bleak accommodations…platform metal beds, horrifying mattresses, gigantic spiders in both rooms. But, the cherry on top was the people right below us smoking crack in their car and in front of their room so it wafted up to our room. Not to mention all the other “interesting” characters wondering around. We immediately went down to the desk and let them know we were not staying there, and requested full refund of the room charges and the $200 deposit. After speaking to the GM on the phone, he refused to issue the refund on the room rate, and said he would return the deposit after 5 business days. We left immediately and went to another hotel. Wyndham should shut this property down! What an embarrassment to a former great brand. One bright spot…the young lady working the front desk was absolutely wonderful. I could tell she wanted to do the right thing and refund our money, but the GM would not permit her to. She should be the GM of that place and I believe she would have it in shape in no time.