Embassy Suites by Hilton Hotels in Nashville

Perfect stay! Our room upgrade to 2614 was fabulous and the views of Broadway lit up at night was a treat. The young man who checked us in was very polite and helpful. Super clean and updated location. Housekeeping was helpful with extra coffee and creamer. Beds were amazing. Toiletries had a very nice fragrance. In room steamer was a surprise. We only made the Mgr reception one night, food was plentiful and comp 2 drinks were great. Never made it to breakfast since we had plans or slept too late. Valet attendants were super friendly, very short wait for our vehicle. Some reviews mentioned slow elevators. We didn’t experience any of that. We attended a concert at Bridgestone, walking there and to all Broadway offers was super easy. If we find ourselves back in Nashville, we will stay here again.

The hotel was nice and the staff was friendly. They have happy hour everyday with free drinks. Breakfast is good. You can choose freshly cooked breakfast. There are a few restaurants in walking distance. It was nice that they have a van that will take you to local tourist areas. The hotel is pretty close to the famous street. I would stay here again. You have to pay for parking.

This hotel is terrible!!!! I would like to start by saying we come to Nashville every 2 months to see my daughter so we are always looking for a safe, clean place to stay. The number 1 reason we chose this hotel this time is because of the indoor pool along with being located close to my daughters apartment. When we checked in on Saturday the pool was extremely over packed with a birthday party so we skipped the pool and I told my daughter we would go on Sunday night thinking it would be slower. When we entered the pool area on Sunday the pool was drained to knee depth so we could tell it was not swimmable so we skipped it again and I told her we would go on Monday evening and stay in and order pizzas. Monday morning we came downstairs to a sign on the door stating it was closed. I asked about it at the front desk and the maintenance man told me that they had received some storms on Friday and it took out the pool pump so it hadn't worked all weekend, which is extremely unsanitary and a huge risk for the property with how packed it was on Saturday night. So absolutely no swimming was able to happen. Monday when we arrived back at the hotel after shopping I noticed snacks and drinks in our room. I went down to the front desk and asked what these items were and the front desk lady told me they were items for free because we were in a premium room. When I asked why they were there on Monday but not any of the other days she stated because weekend staff probably just didn't do it. I'll be honest, this room was not only run down but extremely dirty for being over $200 a night. In fact if the beds hadn't been made I would've bet money on it that the room had never been cleaned at all. Food wrappers on the floor, food stuck in the sink drain, used soap, broken furniture, broken faucet I mean the list goes on and on!!! Just so extremely disappointed in the quality of this hotel!