Richmond Hotel Narita Reviews
Richmond Hotel Narita
Hanasaki-cho 970, Narita City, JapanView Hotel Details
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1 night
Richmond Hotel Narita Guest Reviews
4.5/5
Great
144 review
Verified reviewsLocation4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All Reviews(144)
Positive reviews(139)
Reviews with photos/video(23)
Convenient location(23)
Close to airport(16)
Delicious breakfast(11)
Easy to get around(11)
Offers pick-up/drop-offs(10)
Large rooms(8)
Comfortable bed(4)
Friendly front desk staff(3)
Negative reviews(5)
Guest User
Forth Room Non smoking
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Mar 16, 2024
Good location, next to Keisei-Narita Station & Narita JR Station. Lobby has a modern & posh ambience. Provides free shuttle service to Narita Airport.
Response from Property: Thank you very much for your high evaluation.As you mentioned, our hotel is located within a 5-minute walk to the nearest train station, making it easy to reach the airport and Tokyo.Our hotel is located in a relatively quiet area on the east side of the station, which is well received by guests who want to relax and need a quiet place to sleep.The hotel will be renovated in 2019 to create a calm and modern a**osphere.We look forward to welcoming you to Richmond Hotel Narita when you visit Narita again.Receptionist:S.Imafuku
EthanSJ
Compact Twin Room Non smoking
Stayed in Apr 2024
Couples
10 review
Outstanding
Posted on Apr 23, 2024
Hotel has good location but map doesn’t give better walking path. You go through KS station to back of the station. Then go downstairs and left turn 200m. The breakfast is very good.
Response from Property: Thank you for your wonderful review of our hotel!Our hotel is just a 3-minute walk from the East Exit of Keisei Narita Station.We are delighted that you are satisfied with our breakfast.We look forward to seeing you again soon.Sincerely yours
Alcatraz Cheung
Comfort Twin
Stayed in Mar 2024
Family
1 review
Great
Posted on May 17, 2024
Spacious clean room
Good in service
Freely to pick amenities when necessary during check in
Even smoke room, odor refresher was provided
Convenience store and train station nearby
Valuable stay
Shirley
Standard Double Non smoking
Stayed in Mar 2024
Family
2 review
Outstanding
Posted on Mar 11, 2024
We still have 20mins to our check in time, but the reception allowed us to check in slightly early due rooms are ready.
Very clean and comfortable. Pick up your amenites at the lobby. Nice coffee...
Near Keisei line, convenient shops are available near hotel area.
Airport shuttle bus available.
Will stay there or the same hotel in other Japan cities.
Response from Property: Thank you very much for choosing Richmond Hotel Narita.We hope you were satisfied with your stay.We hope you will enjoy your stay in Narita again when you come back to Narita, as there are many sightseeing spots such as Mount Narita and the famous eel.We are looking forward to seeing you again.Finally, thank you for taking time out of your busy schedule to write this review.Sincerely yours
sookpeng cheong
Standard Double Non smoking
Stayed in Feb 2024
Family
3 review
Outstanding
Posted on Mar 1, 2024
Convenient location from Keiso train station.
Spacious room and comfortable bed to rest before flight.
Complimentary airport shuttle.
Response from Property: Dear Guest,Thank you for choosing our hotel out of many options.It is our pleasure to know that you were satisfied with our hotel. It would be an honor if you could choose us again if you have another chance to visit Narita.We are looking forward to welcoming you again.
ashok
Standard Single
Stayed in Feb 2024
Solo travelers
18 review
Posted on Feb 12, 2024
There is some issues with bed. I felt itching whenever I lay down on bed . I guess not sure though can be due to very old mattress and not properly cleaned bed sheet .
Hotel employee were nice . Narita San temple is waking distance about 15-20 minutes on foot from hotel .
Response from Property: Dear Guest Thank you very much for choosing Richmond Hotel Narita. I hope you had a great time staying at our hotel. It would be helpful if you could provide us some insights about your experiences at our hotel so that we can continue to improve our services even more. If you have another chance to come to Narita, it would be an honor if you could choose us again. Lastly, thank you very much for taking your time to give us a feedback.
adammartin
Standard Double Non smoking
Stayed in Jul 2023
Solo travelers
5 review
Very Good
Posted on Jul 10, 2023
Apart from the unbearable check-in process I had a comfortable 2-night stay at this property. For some reason they messed up my booking with some other guests and their excuses were ridiculous. Including the front desk manager (!) some of the receptionists definitely need more training...
Bob W.
Twin Room with Extra Bed-Non-Smoking
Stayed in Feb 2024
Family
5 review
Amazing
Posted on Feb 25, 2024
A nice hotel near the Narita airport. We also enjoyed the buffet breakfast.
Response from Property: Dear Guest,Thank you for choosing our hotel out of many options.It is our pleasure to know that you were satisfied with our hotel. It would be an honor if you could choose us again if you have another chance to visit Narita.We are looking forward to welcoming you again.
Guest User
Triple Room
Stayed in May 2023
Friends
5 review
Posted on May 17, 2023
The room is really smelly, the blankets are stink and have dark spots. Forgot to take a picture. Anyways no choice around that area.
Anonymous User
Standard Double Non smoking
Stayed in Nov 2023
Family
25 review
Great
Posted on Nov 10, 2023
Stay for 1night because flight early morning..
The room a spacious.
Guest User
Standard Double Non smoking
Stayed in May 2024
Couples
1 review
Very Good
Posted on May 11, 2024
Breakfast perfect !
Response from Property: Thank you for choosing Richmond Hotel Narita.We hope you had a relaxing stay with us.We are delighted to hear that you enjoyed our breakfast buffet.Among our breakfast buffet, the mixed rice with plenty of Narita's specialty "eel" is very popular.We hope you will try it again when you stay at Richmond Hotel Narita.Thank you very much for your kind evaluation.All of us at Richmond Hotel Narita look forward to welcoming you again.
Han Jie
Deluxe Double
Stayed in Mar 2024
Couples
4 review
Very Good
Posted on Mar 12, 2024
Pretty good overall.
Response from Property: Thank you very much for choosing Richmond Hotel Narita.We are very happy to hear that you were satisfied with your stay.We look forward to welcoming you again.
doreen0303
Standard Double Non smoking
Stayed in Nov 2022
Couples
5 review
Outstanding
Posted on Nov 25, 2022
Good size room. Was surprised there was even a full size bathtub, uncommon for a Japan business hotel. Drip coffee and green tea were supplied in the room. Location was excellent. Free airport drop off which saved us a lot of trouble. Friendly front desk. Highly recommended.
Guest User
Compact Twin Room
Stayed in Feb 2024
Family
1 review
Posted on Feb 8, 2024
Room very old
Response from Property: Dear Guest,We sincerely apologize for not meeting your expectations during your stay at our hotel. We deeply regret any inconvenience caused and would like to express our commi**ent to improve. We take your feedback seriously and will strive to make necessary improvements. Once again, we apologize for any discomfort you may have experienced and assure you that we are dedicated to enhancing our services going forward.
Guest User
Compact Twin Room Non smoking
Stayed in Feb 2024
Couples
15 review
Outstanding
Posted on Apr 18, 2024
nice hotel
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,