Nikko Hotels in Nara

Overall it was a great experience, so I gave it 5 stars🌟! Let’s talk about the advantages first: 1. The wood used in the interior decoration of the hotel is very natural, minimalist with a touch of luxury, giving people a very comfortable feeling☺️ 2. The outdoor hot spring pool experience is also very good, with beautiful scenery. It would be better if the tank could be larger. Otherwise, 2-3 people living in a room would not be able to experience it in 50 minutes. This is not very user-friendly. You are only given 50 minutes depending on the number of people, and the tank is too small so only one person can go in and soak in. Others have to wait outside, and couples cannot enjoy it at the same time. 🥺🥺🥺 3. In addition, the food is pretty good. Drinks are not included. There are not many amazing flavors. The first cold dish is the best. 4. The night view of Mt. Wakakusa is great, I must like this! The hotel will drive you up the mountain to see it👍 Let’s talk about the points that need to be improved: 1. The hotel service is a bit embarrassing, and the attitude is excellent, but there are always some indescribable feelings of inconsistency, such as kneeling service during check-in, and dining activities in the back. The waiter who checks you in does not even remember your last name and where you are. There are only a few rooms in the hotel (not for such a small-scale boutique B&B with few rooms), and there are obvious traces of the process. He also said that he would help to ask if there is any space in the private hot spring the next morning, but nothing was said. 🐶 2. The pillows on the bed in the room are very uncomfortable and too high. There is no difference between the two pillows as they are high. There is no choice. Be careful of stiff neck. 👴 3. The included dinner does not include drinks and menu upgrades, which need to be ordered separately, but we did not order them. When we checked out, the waitress came to ask us for payment. When we expressed confusion, she asked us if we had ordered dinner. Extra drinks. Please, don’t you keep track of whether guests order or not? Wouldn't it be rude to ask guests to confirm the check-out time themselves? 🙁 4. After observing the guests who stayed that day, basically the majority were Chinese (including Hong Kong and Taiwan), followed by a few European, American and Japanese guests. However, the hotel did not have a Chinese-speaking waiter. In addition to Japanese, it was Japanese-style English that was forced to recite words. I want to say that although you can communicate in English, but if you can't speak it, are you really respecting the Chinese guests by talking like a duck throughout the process? After all, it is extremely difficult to communicate like this. Some Japanese people cannot understand the English they speak. I wonder how the hotel has no Chinese-speaking waiters when there are so many Chinese guests and they even open Weibo for promotion? 🙁