Guest User
May 3, 2025
I stayed at this hotel recently and had a very unpleasant encounter with one of the front desk staff. Around 8 AM, the female staff member standing in the middle position was extremely rude and impatient. When I told her I would collect my suitcase between 12:00 and 14:00, she only wrote down “12:00” without confirming and gave me a very unfriendly look.
Later, she asked me to lower my suitcase handle, but her English was unclear, and when I didn’t understand, she repeated it with even more frustration. Only after I looked upset did she reluctantly say “sorry.”
As a foreign guest, I felt like I was treated differently—there seemed to be a clear lack of respect and possibly even discrimination. This hotel is not welcoming to international travelers, and the service was far below expectations for a hotel in Japan.
I do not recommend this hotel and will not stay here again