Renaissance Hotels in Naples

We stayed in this hotel for 4 nights during a visit to Naples. The location is very convenient, walking distance from the old city and next to the underground and train station. The building has been very tastefully refurbished, the rooms were clean and breakfast lovely. There is an amazing roof terrace to grab a drink or dine, with beautiful plants and a wonderful view! A special mention for the staff: everybody was attentive, friendly and helpful. We had a lovely stay and will come back if we have the chance.

Fantastic hotel, lovely breakfast and very kind staff. Pros: eco & power-saving, air con in rooms, beds extremely comfortable, delicious breakfast with plenty of choice, rooms always clean and tidy, reasonable location not too far from centre Cons: very poor tap design, bathroom a little tired and could do with an upgrade, room wasn’t quite ready on time, would prefer breakfast to be a buffet & just help yourself, a smart TV would be beneficial for tourists to access Netflix etc. couldn’t find the wellness centre The cons however didn’t impact our stay enough to mark it down at all. 5 out of 5

The bed is super comfortable, the breakfast is great and it's nice having a little balcony. Trip.com says the room has a kettle but it doesn't. In the winter it would be nice to have a kettle as well as slippers to walk on the cold marble floor, especially since I can't control the heat as it's controlled by the front desk. The front desk staff are very helpful with ordering taxis with flat rates so you won't get cheated.

The Good: A great location, right in the heart of old Naples. The hotel is Old World charming. The hotel staff are very polite and accommodating. The breakfast was plentiful and good. The breakfast room, as seen in the photo, is beautiful. The bed/mattresses are very comfortable. The photos online enchanted us. We wanted to treat ourselves, so based on the photo depicting specifically the room type we booked for 6 nights, we expected a large, charming room, especially for the high price we paid (compared to other accommodations in Naples, and even in Rome and Florence). Rather than sharing a less-expensive (and larger) Air B&B with our travelling friends in Naples, we opted to splurge on this hotel. The Not-so-good: First day, they plunked us in their worst possible room; when we arrived around 4:30pm, they said the hotel was full and we were the last to arrive, so this was what was left. Annoying, given I had made the reservation almost six months earlier. The room was very small, with a teeny-tiny bathroom. The room was located right next door to the dining room and kitchen. Noisy. OK if you're spending only one night, but not six. At our request, they moved us the next day to a larger, better situated room but, still, a very small bathroom; not even a towel ring by the sink to hang a hand towel, and almost no counter space. The bidet drain plug wasn't in working order. The shower leaked water if the spray nozzle wasn't directed in the far corner, making showering a crowded challenge. Although there was a large dresser, it was for show only as the drawers were locked shut and unusable. The room was not as charming as we expected from the photos, and the chair/chaise were not comfortable (plus, we had to use the chaise for our open luggage). We scouted the hotel common areas hoping to find a place where we could sit with a drink or a book, but there was no comfortable seating anywhere, and very dim lighting throughout. For anyone who is uncomfortable taking small elevators, note that this is the only option to get from the ground floor to access the rooms. The hotel does not allow guests to take the stairs, which are restricted due to security reasons and only available to staff. Bottom Line: We enjoyed our visit to Naples and this hotel provided convenient access to sites/restaurants/metro. The friendly staff were terrific. But we didn't get what we expected for the price we paid.

The location is great, right next to Napoli Centrale, the ferries and most points of interest are an easy walk away, the service is perfect, an older type of hotel, which is the best option in Italy in my opinion. Would stay again without a doubt.

We enjoyed our stay at the hotel. All staff was very helpful and kind. They gave recommendations for restaurants and arranged transportation, helped when one of us was unwell. Overall a great experience and we will certainly come back next time that we visit Naples!

Very nice hotel located along the water. Balconies face the waterfront with a couple chairs and a table on each balcony. Large, well-appointed rooms. Huge breakfast buffet with waitstaff available to get specialty coffee drinks made to order. Large hotel that often has conferences, so reception area can be very busy. Reception staff not very friendly, but breakfast staff were very helpful. Easy walk to restaurants.

Very good, the location is by the sea, I can see the sea in the morning, I can see the sea, the scenery is very good, I can see the volcano, the hotel service is very good, I will choose this next time I go to Naples.

Had a beautiful stay at the Excelsior. We booked the Junior Suite with Sea View and the room was gorgeous. It had a very authentic classic feel giving the true vibe that it was a majestic hotel in the past. We had a corner room that has a round view of the harbour with multiple windows in the bedroom and toilet. Pros: - Spacious room with plenty of space - Location was amazing - walked to many of the central locations and had a front view of the harbour. It was also 5 - 10 min taxi drive to the Beverello port where we were taking the NLG boat to Capri. - Breakfast terrace is beautiful and you could literally sit for some hours having breakfast over looking the view. - Staff were so friendly - Fabrizio and Francesca were so nice guiding us and booking for us our dinner. - Quiet night's sleep - zero disturbance despite being on a main street but was very quiet at night which is great. Cons: - Price was quite on the higher side and im not sure we can afford to stay here multiple nights but as we were doing 1 night we managed and it was worth it. - We asked for an iron and it was not available which is disappointing for a 5 start hotel - would be nice to have an iron being supplied in the room or offered on asking.