Toledo Lifestyle

The worst experience ever! I booked a hotel in Naples called Toledo Lifestyle Suite for 2 people. We came to the hotel at 16:00 and were told that our room was not ready and asked to wait. I want to point out that we waited half an hour! After that a girl from reception took us to another building!!!! From there you have to go up a lot of stairs without an elevator. It was not specified in the invitation. When we entered the room, I realized that it was not the room I had booked in terms of the pictures nor in terms of the accessories specified on the booking site for a standard room. First of all, the room was during the renovation, terribly dirty, the smell of terrible mold, nobody cleaned it (I did a video and sent to booking service) Room was much smaller than stated and very low ceilings. I, with a height of 156, could touch the ceiling (see the attached photo). There was no closet, there was not even a chair, not a table, there was no place to sit, there was no place to put the suitcase, there was no tea and coffee, there was no hot water, dirty sheets (see the attached photo) - everything that I just mentioned was mentioned on the booking site for Standard room. When I told the employee that there was a mistake, she replied "this is what we have". I asked them to change our room, she did not agree. At that moment a second employee (her manager) entered into the room nervously, started swearing at me in Italian (I know Italian), told me to fly out of her hotel, collected from the room the pillows, joy, some towels, remote from the air conditioner and left!!!!!!! The only thing in the room was a fridge but it didn't work. And all the cheeses I bought to bring home went bad and we threw them away! I started looking for another hotel but there was nothing available at a similar price. We had no choice and stayed to sleep in this hotel - she points out - without pillows, without joy, without towels, without air conditioning. Also, the room was noisy, we could hear everything happening outside. There is not a drop of insulation, its old window closes all the way, the door opens with keys and not as indicated in the booking with the card. We didn't sleep all night, and we cried! No one apologized. It turned out that there are entire forums in punctuation about this hotel, many people have come across this hotel and they all say the same thing. In addition, I don't know why, but negative feedback from the customers booking is blocking , so it turns out that the hotel gets a very high score, and in fact it's a lie

The hotel is located in a jam packed street where access is difficult . Sabrina and Carlo the owners ( I guess) are nice and helpful. The room was nice but there is no elevator so it is not ideal for travellers with a lot of luggage. Also the area where the hotel is located is really crummy . We stayed in one of the new rooms which were nice but the bathroom door did not shut properly and the shower drain kept flooding. Will not stay here again