Red Roof Plus+ Chicago - Naperville

Due to lack of funds to cover deposit ($55 on a hotel with an $85/night cost) I was unable to check in

Rude day time clerk Night clerk was helpful with questions, morning/day time clerk was rude nasty and rude. Felt like I was inconveniencing her to do her job and I rented and paid for 5 rooms for my group. - Shower was not clean - Fan in bathroom was so loud it was uncomfortable to be in the bathroom - hot water didn’t get very warm

Better than expected! I always grew up thinking Red Roof Inns were really cheap and on the “lower quality” side due to the low nightly cost and average amenities. This Red Roof Inn Plus+ had both the awesome nightly rate AND higher comfort levels than I’d normally anticipate from a motel. The room was so comfortable and well maintained and was the most accommodating accommodation I’ve stayed in on my week long roadtrip across the country. I would stay here again and again.

Did not check out the condition of the room until after I completed check-in. BIG MISTAKE. The property was in disrepair and it looked like subsidized housing with people living there regularly grooming their dogs outside, vehicles with smashed windows etc. Walking into the room I almost choked from the smell of smoke. Went back to the lobby, Kendall the front desk agent (very pleasant) went up to the room, came back and agreed it was unacceptable but could not process my refund and told me only the Manager could complete a refund who wouldn't be back for 4 days. They asked if I wanted a room swap, I said sure, as long as it didn't smell like smoke. Agent left for 5 minutes, came back and said they didn't have a room that would be suitable to swap me to (can only assume the other rooms they were considering smelled like smoke too). I emailed the Manager and will have to wait to see if I get my refund. Note: the room itself looked fine if it wasn't for the smoke smell. Also note, all rooms are accessed from an outdoor corridor so safety may be a concern for some.

Location was good, but property is shabby Just needed an inexpensive one-night stay for business. The hotel was close to my destination. Service at desk was not particularly friendly or expedient. Property was dingy, from the elevator area (piles of garbage and laundry) to the rooms (a/c and heat unit was grid with wear and tear, stains, and dried food debris stuck to unit). Bathroom was tidy. Floors were clean. All doors face outside, which made the traffic noise from very busy Rte 59 a constant barrier to peace and quiet. I was not impressed.