Guest User
February 5, 2025
When we checked in, we were not informed of the mandatory $35/room hotel activity coupons. As a result, we were charged without enjoying any hotel services. When we checked out, the hotel informed us to pay. When we communicated with the front desk, they said that they did not inform us that the coupons were included when we checked in. The hotel front desk said, "The senior manager who received you yesterday should have told you." The subtext is that we are foreigners and did not understand because of the language barrier?
Original TextTranslation provided by Google