Guest User
January 31, 2023
Whilst in the stunning Yasawa Island chain in Fiji we booked into Boathouse Nanuya, attached to Nanuya Island Resort via the impressive looking website. Our room was adequate, with a fridge and excellent AC that worked so well you needed a blanket to sleep, but was unfortunately starting to show lots of wear and tear like mould, chipped doors and faulty window louvres. The view out of the window was either over the very noisy staff quarters, or over the shipping containers used for storage. The staff upon arrival were disinterested when we checked in and appeared fed up, which was not our experience at ANY of our other accommodations throughout Fiji so far, where the staff treat you like family from your first BULA!!!! The staff away from the main restaurant area were much more pleasant, especially Vatu is the activity coordinator and Api, the bar manager at the Boathouse. We did a trip to the Sawa-i-Lau caves, which were amazing, with Ronnie and Derrick, who were terrific as well. The owners spoke horrendously to the local staff in front of customers on more than one occasion during our stay, which might explain some of the staff's less than friendly attitude. The compulsory meal plan that you are made to opt in to on booking and pay for up front on arrival when in the Boathouse accommodation is $120 FJD per day, fair enough, it's that at most of the resorts up in the islands. At Nanuya, however, the food is cheap and nasty, not to mention repetitive. We were offered beef stir fry for lunch, then dinner, then lunch again the next day. It was poor quality and very very oily. Breakfast was much better, but all meals are on Fiji time and you sat for at least an hour waiting for all the components to arrive. By comparison, the friends we met who stayed at the more expensive Bures in the Resort, ate at the same restaurant as we did. They were not allowed to do the meals plan and had to order a'la carte meals, from our menu with a few more options, and we're paying $30+ for lunch and $50+ for main dinner meals. I have a severe allergy and told Nanuya twice via email and twice on check in documents, and was assured it was no problem. Every meal except breakfast I found tomato in some form given to me, even when I said no tomato please every time I ordered my food. Luckily, my exposure just gave me mild symptoms as I worked it out quickly. The Yasawa chain has SO many amazing resorts scattered throughout it. Do yourselves a favour and go by word of mouth, don't trust the websites to give you the true picture of where to book. I recommend (personally or via others in the last few weeks) the following Yasawa resorts Barefoot Manta - 5 stars, we stayed here and it was bloody amazing, wait for the Manta season. Octopus, Blue Lagoon, Barefoot Kuata, Paradise Cove to name a few.