Rookery Hall Hotel & Spa

Beautiful hotel, staff friendly, service good. Food was good.

From the moment that we stepped through the doors we were greeted in the most warm way. Everyone there was so friendly but yet highly professional. The food in the restaurant was of a very high standard which is obviously reflected by the 3 rosettes they have been awarded. We didn’t use the spa facilities this time but will definitely take advantage next time we visit.

I was so excited arriving at this hotel and the first impression didn’t disappoint. From the moment we pulled in staff were attentive, helping with parking and luggage. Check-in was smooth and our room was even ready an hour early. A lovely touch was the bottle of bubbly and fudge waiting for us, along with a note from the manager wishing me and my daughter a happy 60th and 21st birthday. The room itself was fantastic—above reception with a beautiful view, comfortable beds and a spacious, spotless bathroom. During the day, I had lunch in the lounge while my daughter rested and the service was excellent. I felt well looked after and the food was delicious. However, our experience in the evening was quite different. We had requested a quiet seating area due to my daughter’s autism but it seemed like our reservation details hadn’t been checked. After requesting a quieter table I ordered a Prosecco which arrived looking more like wine. When I asked about it, the waiter assured me it was Prosecco but I felt as though I had upset him by questioning it. After our meal we were left sitting with empty plates while staff kept glancing over but never came to check if we wanted dessert. Eventually, feeling uncomfortable, we just left. The next day, I raised the issue with management and they were very apologetic, refunding the meal. I appreciated their response, but it was disappointing that this happened on my birthday. Thankfully, the stay ended on a high note with a fantastic massage. Overall, I would still return, as I believe this was a one-off issue and not the hotel’s usual standard. The food and most of the service were excellent, and the thoughtful birthday touches made the trip special.

Hotel is lovely, clean and relaxing but the staff are the best part of this hotel. Every member of staff we came across were friendly, welcoming and couldn’t do enough for you. We asked for a few specific things that weren’t the norm or weren’t on the menu and everything was “sure, no problem!”. Customer service nowadays seems to have gone downhill drastically in hotels but this hotel should pride itself on its 10* customer service in all departments!! Apart from the staff being amazing, the bedrooms were lovely, everything was clean, beds were comfy, spa was lovely and very clean too, food was yummy and service was second to none!! Would 100% recommend this hotel for anyone wanting a relaxing stay, you feel well looked after, relaxed and special.

Away for 3 days with wife for a relaxing weekend away and cud not have found a better place the hotel is lovely the spa was amazing and relaxing and the service is amazing as well can’t do enough for and so professional even at breakfast it’s top class service and food wood definitely recommend this place if u want down time and feel like u havebin look after in every way possible

We have just had the most fabulous time at Rookery Hall celebrating our daughters wedding The hotel is beautiful, the food amazing, the rooms are fabulous and all the staff are superb, they all go above and beyond, nothing was too much trouble for them and any problem we had they would come to the rescue right away , they were all amazing. A special thank you to Emma , the wedding coordinator. We couldn’t have done it so well without her . She as been an absolute treasure, we were having a military wedding and she made it all sound so easy organising everything and took so much stress off us , she had such a calming way about her and gave us some good ideas . Rookery Hall have got one in a million with Emma , thank you so much . We have had friends and family messaging us saying what a fabulous place Rookery is and how much they enjoyed it , the food the rooms just everything about it , which just shows we chose the right venue Thank you so much Rookery Hall , look forward to returning at a later date