Fantasy Palace

Fantasy Palace Reviews

Fantasy Palace

No.69 Xiushui Road, Nantou, ChinaView Hotel Details
Fantasy Palace
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1 night

Fantasy Palace Guest Reviews

4.2/5
Very Good
69 review
Verified reviews
Location4.2
Amenities3.9
Service4.2
Cleanliness4.3
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All Reviews(69)
Positive reviews(60)
Reviews with photos/video(26)
Awesome stay(29)
Clean and tidy(20)
Great service(15)
Classy environment(8)
Perfect for kids(6)
Tasty food(6)
Negative reviews(9)
Guest User
Simple Family Room
Stayed in Feb 2024
Family
1 review
4.2/5
Very Good
Posted on Feb 11, 2024
I traveled with my whole family and my dog. This space is really nice, the environment is really clean, and the hotel staff has a good attitude. I will come again if I have the opportunity. It’s great to have a pet-friendly and clean hotel 🥺🥺
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Response from Property: Dear guest, thank you for sharing your visit to Sun Moon Lake Classic Hotel! Thank you for your satisfactory review of our hotel. Pet-friendliness has always been something we value. We will continue to maintain the existing quality and move towards more meticulous and considerate services. We sincerely invite you to come again and enjoy the leisure and comfort of Sun Moon Lake. Wish you all the best Classic Hotel
大大小小
Classic Double Room
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Jan 1, 2024
serious staff Friendly service Cleanliness and hygiene There are also professional performances of Naruto It’s really great and allows overnight guests to experience it easily The food is delicious and the special coffee is very fragrant Drinks are pure The room is clean and the balcony is big
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6/9
Response from Property: Dear distinguished guest, hello: Thank you for sharing your visit to Sun Moon Lake Classic Hotel! Thank you for your satisfactory evaluation of our hotel. This is an encouragement and affirmation to all employees of Classic Hotel. We will arrange different activities during the holidays to give our guests a wonderful stay experience! We sincerely invite you to come again and enjoy the leisure and comfort of Sun Moon Lake. Wish you all the best classic hotel
Guest User
Japanese Style Family Room
Stayed in Jun 2024
Friends
1 review
3.5/5
Posted on Jun 25, 2024
The soundproofing and bed are good, but there is no mirror in the room. Only the toilet has a mirror, which is very inconvenient for guests in a 6-person room. The hotel's breakfast buffet has many dishes and is replenished quickly.
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Yinru
Japanese Style Family Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Overall very clean
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Minzhen
Simple Family Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 14, 2024
Beautiful scenery and a place for children to play
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Response from Property: Dear guest, thank you for sharing your visit to Sun Moon Lake Classic Hotel! Thank you for your satisfactory review of our hotel. The parent-child facilities have been newly renovated. I hope it will bring good memories to the children and parents! We will continue to maintain the existing quality and move towards more meticulous and considerate services. We sincerely invite you to come again and enjoy the leisure and comfort of Sun Moon Lake. Wish you all the best Classic Hotel
子妈
Simple Family Room
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 22, 2023
Family trip with a one-year-old child. The service staff are very friendly. There is also a children's playroom on the first floor. It's very nice. My brother likes it very much. The environment is very safe. I am very satisfied. I will come again next time.
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Response from Property: Dear guest, hello: Thank you very much for sharing your wonderful experience at Sun Moon Lake Classic Hotel. It is our honor to be a happy memory in your journey. Thank you for your satisfaction and affirmation of the hotel. We will continue to maintain the current situation. quality, and moving towards more meticulous and considerate services. We sincerely invite you to come again and enjoy the leisure and comfort of Sun Moon Lake. Wish you good luck at Classic Hotel
HenryHou
Japanese Style Family Room
Stayed in Apr 2024
Family
3 review
4.5/5
Great
Posted on Apr 10, 2024
It is very friendly to pets. You can enter the lobby on a leash, and you can dine in the restaurant (dedicated area) with your pets. The breakfast is very good. Come back next time if you have a chance!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your visit to Sun Moon Lake Classic Hotel! Thank you for your satisfactory review of our hotel. Pet-friendliness has always been something we value. We will continue to maintain the existing quality and move towards more meticulous and considerate services. We sincerely invite you to come again and enjoy the leisure and comfort of Sun Moon Lake. Wish you all the best Classic Hotel
Chun淳
Japanese Style Family Room
Stayed in Mar 2024
Other
1 review
5.0/5
Outstanding
Posted on Mar 24, 2024
After taking a long mountain road to reach our destination, we checked in at the counter. The staff at the counter explained clearly and patiently. We also registered for dinner time in the evening. There were many people and it was quite far away from the city. In the end, we chose to dine in the hotel. After dinner, I took my kids to the B1 game room. Overall, it was pretty good.
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Response from Property: Dear distinguished guest, hello: Thank you for sharing your visit to Sun Moon Lake Classic Hotel! Thank you for your satisfactory evaluation of our hotel. This is an encouragement and affirmation to all employees of Classic Hotel. The new children's play area is loved by many residents. We will continue to maintain the existing quality and move towards more meticulous and considerate services. We sincerely invite you to come again and enjoy the leisure and comfort of Sun Moon Lake. Wish you all the best Classic Hotel
Guest User
Simple Family Room
Stayed in Mar 2024
Family
1 review
2.5/5
Posted on Mar 3, 2024
The bathroom door is broken and water leaks out... The restaurant all has round tables, making it inconvenient to get in and out. Breakfast doesn’t even have the basic poached eggs and ham… There are a lot of Chinese dishes… On a cold day, there is only hot soy milk...
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Response from Property: Dear guest, thank you for sharing your visit to Sun Moon Lake Classic Hotel! Regarding the feedback you mentioned, we will ask the relevant units to review the condition of the room equipment to ensure the quality of each traveler's accommodation. If you have any questions about accommodation, you can also call the front desk directly to give us the opportunity to serve you immediately. Regarding the meals, the dishes will be adjusted according to the seasons. Thank you for your feedback. We sincerely invite you to come again and enjoy the leisure and comfort of Sun Moon Lake. Wish you all the best Classic Hotel
Tingting
Simple 2-bed Room
Stayed in Feb 2024
Family
1 review
4.7/5
Amazing
Posted on Feb 28, 2024
Stay in room 229 for one night from 2024.2.20~21 On 2/20, I went to the Formosan Aboriginal Cultural Village to enjoy the cherry blossoms🌸 and took a cable car tour to Sun Moon Lake for a day. I reserved a room after going down the mountain (Fantastic Castle is very close to the Formosan Aboriginal People, so it is the best choice after going to the Formosan Aboriginal Cultural Village to enjoy the cherry blossoms🌸). The service attitude of the counter staff is very friendly. Helped me temporarily book a room online (the room price is very different when booking at the counter). The room is generally clean and comfortable. I need to bring my own toiletries and slippers (in line with the concept of environmental protection - highly recommended). I also had a rich breakfast and the overall service quality was very good. It is a good choice for a family to stay while traveling and vacationing. It is worth mentioning that the staff dormitory is in the next building. I feel that the hotel takes good care of its employees, so that it can have such service quality. Really love it here.
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Response from Property: Dear distinguished guest, hello: Thank you very much for sharing your wonderful experience at Sun Moon Lake Classic Hotel. I am glad that you agree with the hotel's environmental protection and business philosophy. We will continue to maintain the existing quality and move towards more meticulous and considerate services. We sincerely invite you to come again and enjoy the leisure and comfort of Sun Moon Lake. Wish you all the best classic hotel
Zirun
Simple 2-bed Room
Stayed in Feb 2024
Family
2 review
2.2/5
Posted on Feb 14, 2024
Parking is convenient, the room is too small, the bed is too small, there is no bathtub, the water pressure is too low, there are no toothbrushes, toothpaste and slippers, and you have to get water from the water dispenser. Recommendation: 2 stars. Maybe it would be better to stay in another B&B nearby.
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Response from Property: Hello dear distinguished guests: Thank you for taking the time to give us your feedback. The hotel room specifications and facilities on the reservation website are set according to the actual specifications and conditions. If there are any problems with the room equipment, please feel free to contact the front desk directly so that we can deal with it immediately. Thank you again for your stay and we look forward to having the opportunity to serve you again! Wish you all the best Classic Hotel
Guest User
Simple Family Room
Stayed in Feb 2024
Family
1 review
2.7/5
Posted on Feb 10, 2024
The air conditioner is central air-conditioning. You can't choose the temperature. There is no heating. It is 19 degrees all night and cannot be adjusted. I want to rent a quilt for 100. I didn't expect that the whole family was too cold to sleep. It was too cold to stand the second night. I want to ask if Only if there are other ways are we willing to provide quilts
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Response from Property: Hello dear distinguished guests: Thank you for taking the time to leave a review and provide valuable suggestions about housing. We are sorry to have caused you an unpleasant experience during your stay. We have reported your situation to the relevant units to discuss supporting measures. Thank you again for your suggestions. We look forward to having the opportunity to serve you again! Wish you all the best Classic Hotel
Jackie Taiwan
Japanese Style Family Room
Stayed in Feb 2024
Family
8 review
3.5/5
Posted on Feb 4, 2024
Parking is convenient, between Puli and Sun Moon Lake. The hotel is clean and tidy, and they can help prepare barbecue supplies and activities at the door! Suitable for groups, the price/performance ratio is pretty good in Sun Moon Lake. I didn’t see the handball table!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello: Thank you for sharing your visit to Sun Moon Lake Classic Hotel! Thank you for your satisfactory evaluation of our hotel. This is an encouragement and affirmation to all employees of Classic Hotel. The multi-functional leisure area has a children's play area that will be newly renovated by the end of 2023, and the hotel is also planning to add service facilities. We believe it can provide tourists with a more diversified experience in the future. We sincerely invite you to come again and enjoy the leisure and comfort of Sun Moon Lake. Wish you all the best classic hotel
Changjun
Japanese Style Family Room
Stayed in Aug 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 8, 2023
Great hotel, come on, come on, Sun Moon Lake is the number one hotel recommendation 6666666665656556666665666666666
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Response from Property: Dear guest, thank you very much for choosing to stay at Sun Moon Lake Classic Hotel - Fort Fantasy, and for taking the time to write a review and share your accommodation experience. We are very happy and honored that you were satisfied with our rooms and gave us a high overall rating! With your affirmation, I believe all our colleagues will be more motivated to continue to make progress. Thank you again for sharing, we look forward to meeting you again and serving you! Wish you all the best Classic Hotel
Guest User
Simple Family Room
Stayed in Jul 2023
Family
1 review
3.2/5
Posted on Jul 30, 2023
1. The surrounding mountains are beautiful 2. The service is mediocre; take children there, but no toothbrush for children is provided. Breakfast is ordinary! 3. Hygienic ok 4. There are no facilities, there are 2 pool tables, but only 1 set of rackets?
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Response from Property: Dear VIP, Thank you very much for choosing to stay at Sun Moon Lake Classic Hotel - Fantastic Castle, and for taking the time to write reviews and share experiences. I am very happy and honored that you are satisfied with our environment! Questions about services and related facilities have been provided to relevant units for understanding and improvement, and we have also planned the optimization of facilities in succession. Thank you again for sharing, we all look forward to meeting you and serving you again! I wish you all the best Classic Hotel