Hilton Garden Inn Nantong Xinghu Reviews

Goods place to stay in nantong

Half of the things not working in the room. Poor service and noone speaks english. Breaskfast option is soo bad with so small options. Literally stayed hungry as most of things was only chinese style food. No option for dining at all. Will never come back

Check in was difficult due to language barrier and no willingness to support. Hotel allows smoking which is clear from the smell of the floors in the hotel. Location is good and rooms are nice to look at with lots of space. Breakfast very basic but edible.

It's awesome and anonymous

Luna at the front desk was very helpful and even lent me a charging cable. Thank you very much. I will stay here again in the future.

Overall good, suitable for family. Arrived at 10 o'clock, and the room was provided in about half an hour. The efficiency was high. The front desk customer service was good, and the children were given toys. The children were very happy. The room was clean, the service was good, and the breakfast was quite satisfactory. It is recommended that the room should have sufficient hot water for bathing, which is a little regrettable. Everything else is good.

I bought two breakfasts when I booked. I arrived at the restaurant on the first floor at 8:45 in the morning. It was full of people. The food was basically taken away. There were no plates and bowls left. There was no replenishment. I communicated with the hotel manager, but he didn't say anything. It was a very bad experience. I knew that there would be a lot of people during the 51 holiday, so why didn't I make a plan? At this price, you can't spend so much if you eat out.

1. The hotel left out the welcome fruit. 2. There is no air conditioning. I had to sleep with the window open for ventilation, but it was still very hot. It was very noisy downstairs and I didn't sleep well that night. 3. You have to pay for parking first and then ask the front desk for money. The experience is very bad. In general, this experience is very bad.

Friendly service, especially Luna at the front desk. I often come here and have a good experience.

We arrived at the hotel very late. The service attitude was very good. We checked in with our children and booked a family room. They also gave us a breakfast, which was quite rich, but we were a little pressed for time.

1- There is definitely no free upgrade room type in the Ctrip order. Not to mention the upgrade, basically they arrange this kind of corner room. There is really no advantage in booking a hotel on Ctrip now. 2- Although it was checked in at midnight, the network was not connected. The front desk staff said to call someone to check, but no one came to ask when I checked out. 3- The breakfast is average, at the level of Atour, but it is hard to say which hotel of this level Hilton is higher now. 4- The overall service is average, not even a smile can be seen. It can't be said to be indifferent, basically the attitude of passers-by, but isn't the hotel a service industry? Is it difficult to say hello?

Poor hygiene and old facilities. This is the first time I have encountered a hotel where the power goes out when boiling water. I called the front desk and immediately found a maintenance technician who operated it very skillfully. This should be the norm in hotels. After the repair, the ceiling was not installed and there was a lot of noise. I installed it myself.

The service provided by the girl at the front desk, the cleaning lady and the restaurant lady was very good. There were many varieties of breakfast.

Very bad!!! When I turned off the lights at night, I found that the light ***** in the closet could not be turned off. I called the front desk to ask, and they said that it was a problem with the room itself. It just couldn't be turned off. If you must turn it off, you can only unplug the power card... But after unplugging the power card, the plug was not powered, and I couldn't turn on the light in the middle of the night! This is really the first time I have encountered a hotel where I have to unplug the power card to sleep! ! ! I am really speechless. I have stayed in this hotel more than 20 times. This is the first time I have encountered such a bad situation. I asked why they didn't tell me when I checked in. The front desk said that we didn't know which rooms had such a situation. It sounded very natural, and there was no mention of changing the room. The experience was really bad! In addition, the room is facing the elevator, and the noise is also very loud at night. The elevator goes from the first floor to the eighth floor, and the announcements on each floor can be heard clearly😓 I hope that this kind of problematic room can be properly handled. You might as well not put this light *****!