Hôtel Mercure Nantes Centre Passage Pommeraye

The room was clean and well appointed with toiletries, cold drinks and a nespresso machine. Our room was right on the alley so it was noisy, but we didn’t mind as we like to watch the people go by. Shutting the windows dampened the noise considerably and it did not bother us at all as we were trying to sleep. The location is great, right between two plazas that have restaurants, close to a ton of clothing stores if you like to shop and only a 5 minute walk from the tram line 1 that goes directly to the gare. We loved the city of Nantes. The people were extremely forgiving of my terrible French and did not slight us at all for being American. Both Nantes and Angers are the friendliest French cities I have ever been in.

Perfect stay! I discovered this place for a business trip. Well located and quiet hotel, tasteful decoration. Perfect breakfast, beautiful baguette and pastries. The team is very nice. I would love to come back next time :)

First impressions are vital Unfortunately, the reception area is disappointing because there is no official reception area, it seems the breakfast area is also the reception area No sense of authority here much to my displeasure. Our room was comfortable, small, internet okay but no tea/ coffee supplied although you could pay for it down in breakfast area which I thought was a bit mean!. However, most disappointing of all, is the bleak uninspiring black walls in the room,, Gave our room quite a depressing atmosphere. Service was not great. No towels one day until we asked. The good news is that the location is excellent and the bed is soft.They allowed us to store our luggage for a couple of hours. Much appreciated! Also, Nantes is a great place for a visit

This hotel is in a fabulous location. Bars, restaurants and shops all nearby. However the staff are not of the same quality. Our room had a bath but the plug did not work and so the water just drained out as fast as it came out of the taps. The device on the side of the bath was broken and thus the plug was useless. I mentioned to the girl on reception that there was a problem with the bath and it needed fixing. She told me she would get it fixed. Nobody arrived to fix it that day so I explained the situation to another girl the following day. Again nothing happened. Both girls were not interested and ghisvreflects very poorly on the hotel and the Mercure group in general.

Worst hotel experience ever! My wife and I were traveling by bicycle and the hotel assured us that a parking garage nearby would accept the bikes. This was not the case and the "front desk" staff would do absolutely nothing to assist us. We had no choice but to leave and seek accommodation elsewhere. We ended up staying nearby at the OKKO hotel which was fantastic. I will avoid Mercure Hotels in the future.

A super hotel, bar staff and room service could be so much better. We had a lovely stay but the room service girls were awful, they cursed at me in French, I'm from Ireland but speak French and I understood what she said to me in her vulgar french accent. Appalling behaviour.