Gui Jing Hotel

This hotel is really cost-effective. It has a five-star configuration, but it has a sense of age. The windows are relatively small but you can still see a little scenery. The morning sun is relatively bright, so it is suitable for the elderly. The breakfast was rich and the location was great.

The breakfast was pretty good, with quite a variety. It's just that the room facilities are a bit old and the TV doesn't work. The location is very good and parking is convenient.

1. I wanted to make a complaint, but the staff member "a certain manager" gave me a very arrogant look, said "there is no complaint list", and walked away. I:? ? ? I asked the front desk staff again and she said that the hotel did not have any complaint channels. I:? ? ? 2. The bathroom supplies provided are expired for nearly 1 year! After raising this question, the staff just said "expired?" without any apology. Facilities: Poor! The key card keeps getting demagnetized for no apparent reason. It takes 20 minutes to restore the room card function! The room is dark. The bed is a wooden bed without any mattress. Extremely hard. Hygiene: extremely poor. There is a lot of female hair on the bedside tables and tables. I specifically asked if the room had been cleaned, but was told that it had been. So, is it my hair that fell out? I just walked in the door. The bathroom countertop is also sticky and dirty. Environment: The floor is sticky and there are dirty rags on the elevator floor. Service: Never seen such poor service. Very bad. There is always only one person at the front desk. You have to wait for more than 30 minutes to go through any formalities. The front desk staff (except for one young girl) all had a very bad attitude. When I asked any questions, they always had a "don't bother me" attitude and often pretended not to hear (because no matter what the guest said, they would lower their heads and not respond. I sometimes had to repeat my words three times before they responded. a few words). Asked to put free bottled water in the room, but it hasn't been put back 6 hours later. Asked the front desk, the front desk said "the service staff has been asked to release the water." Me: How about you urge me? Other guests arrived at 18:00 in the afternoon and were given an uncleaned room. When the guest came to the front desk to inquire (I was waiting nearby to recover the room card), a manager did not express any apology and only said: Oh, there are no clean rooms now, you wait. The front desk never answers the phone and the front desk is the only number that can be called. First of all, I called the front desk from the room phone and mobile phone, but no one answered countless times. Later, when I went to the front desk to deal with the room card and water issues (waited for 40 minutes), I saw with my own eyes that the staff allowed the phone to ring. I asked: Can I wait a little longer? How about you answer the phone first? Reply: Don’t worry. Breakfast: poor. Most of them are quick-frozen staple foods, as well as very greasy staple foods. No matter how early you go (8 o'clock), there is always room available, and the staff will not replenish new food, even if you ask for new food. One staff member even said: Just tell me what you want. The problem is, all guests see is a row of empty plates, with no labels on the sides to tell us what food the plate originally contained. So, if guests don’t even know what food the hotel will serve (there is no “menu”), how can we answer the question “what do you want” (order food)? Summary: Either hire more staff, hire more efficient staff, or close this hotel. Whoever goes gets upset.