Na Lotus Hotel, A Luxury Collection Hotel, Nanning Reviews
Na Lotus Hotel, A Luxury Collection Hotel, Nanning
Floor 63-80, Tower A, Logan Century Building, No. 8 Zhongjian Road, Nanning, ChinaView Hotel Details
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Na Lotus Hotel, A Luxury Collection Hotel, Nanning Guest Reviews
4.8/5
Excellent
1713 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1713)
Positive reviews(1676)
Reviews with photos/video(683)
Classy environment(183)
Delicious breakfast(176)
Friendly front desk staff(127)
Loved the night views(59)
Perfect for kids(39)
Luxurious(32)
Delicious buffet(30)
Great swimming pool(26)
Negative reviews(37)
Guest User
Superior City-view King
Stayed in May 2024
Solo travelers
5 review
Very Good
Posted on Jun 5, 2024
Here is a concise, positive review for an overnight stay at the Na Lotus Hotel, A Luxury Collection Hotel in Nanning:
Luxurious Overnight at the Na Lotus Hotel
I had the pleasure of staying at the Na Lotus Hotel, A Luxury Collection Hotel during my recent visit to Nanning, and it exceeded all of my expectations. From the moment I stepped into the grand lobby, I was struck by the hotel's elegant, modern design and attentive staff. My room was spacious and beautifully appointed, with high-end furnishings, a large comfortable bed, and stunning views of the city skyline. The hotel's amenities, including the expansive fitness center and serene spa, allowed me to fully relax and unwind. The on-site dining options were also superb, with creative dishes showcasing local Guangxi cuisine. Overall, my stay at the Na Lotus Hotel was a true luxury experience, and I would highly recommend it to anyone seeking an exceptional overnight in Nanning.
Response from Property: Dear guest,We sincerely appreciate your visit and the valuable time you took to write a review. We are deeply honored by your high praise for our hotel's design, facilities, equipment, and the service provided by our staff. We will continue to strive and optimize our services to ensure that every guest enjoys a high-quality stay. We eagerly wait your return.Thank you again for your patronage and kind words. We hope to exceed your expectations in the future.Loyalty Executive
CHAN
Superior City-view King
Stayed in Feb 2024
Business travelers
2 review
Posted on Mar 24, 2024
We stayed at Na Lotus Hotel on Feb14,2024。Why we didn't accept Two Glasses Cocktail during us stay that date?That night we went up to the 80th floor. The waitress told us to come back tomorrow (next date Feb15).
Tonight was not accepted and she told us . If we sit by the window, we have to pay 500 yuan we can sit down! So how do hotel services charge? I paid more than 2,000 RMB for one night. Will we book again for next time ? It turned out to be a scam! When i booked a hotel online, The Trip web site showed up that can use this ticket for accommodation that night . I didn't understand why did you post it up on the trip web site ?？？
Response from Property: Dear guest,Good morning and thank you sincerely for choosing to stay at the Na Lotus Hotel, a Luxury Collection Hotel Nanning, and taking the time to write a review. We deeply apologize for the series of inconveniences you encountered during your experience at our 80th floor Sky Lounge. Your feedback is extremely important to us, and we take it seriously.We will immediately address the issues you raised, make necessary corrections, and enhance our training to ensure that similar situations do not occur again. We hope that you will see our progress during your next visit, and we will be committed to providing you with exceptional service.Thank you for your understanding and support. We look forward to welcoming you back soon.
Wongchaiyaphum
Superior City-view Twin
Stayed in Jan 2024
Business travelers
3 review
Outstanding
Posted on Jan 12, 2024
Good location, hight quality to stay and good cleanliness. There also have lounge at 80th floor.
andycody
Superior City-view Twin
Stayed in Apr 2024
Other
2 review
Outstanding
Posted on Apr 18, 2024
The service attitude is very good. The staff are polite and friendly. They respond quickly to customer requests👍🏻On one occasion, the air conditioner in the room I originally stayed in could not meet my requirements. After reporting to the front desk, staff responded within 10 minutes. They arranged a fully air-conditioned room for me, and it was almost midnight. I really appreciate and appreciate the hotel staff for behaving responsibly and resolving issues for guests. It should be noted that many hotels often experience insufficient air conditioning, but this can be resolved within a short period of time after response. Not every hotel can do this👍🏻Later, I also received many calls from hotel staff to apologize, which made me feel embarrassed😅
Response from Property: Dear guest,Thank you so much for your valuable feedback! We are thrilled to hear that you had a positive experience with our service attitude and staff. It's our pleasure to provide polite and friendly service to all our guests.We are especially glad that you mentioned our prompt response to your request. It's our responsibility to ensure that our guests are comfortable and satisfied during their stay. We appreciate your understanding and patience while we arranged a fully air-conditioned room for you, even though it was almost midnight. Once again, thank you for your recognition and support. We look forward to welcoming you again in the future and providing you with an even better experience.Best regards，Shmily CenFront Office Manager
Peter
Superior City-view King
Stayed in Apr 2024
Family
7 review
Very Good
Posted on Apr 5, 2024
Overall, I thought the place was pretty good. Everyone there was helpful and nice. The room was clean, however starting to show its age. Some of the tiles grout are gone, and u can see gaps. The gap between the carpet and the tile needs to be sealed or covered. Biggest downer was my kid had a stomachache after having their breakfast. She felt better after she vomit. The hotel personnel did come to check up and brought her some porridge, milk and fruit, but she didn’t eat any. Next day we only used the breakfast for their coffee. I did use their pool. Wish it was a little warmer.
Response from Property: Dear Guest,Thank you for taking the time to provide us with your feedback. We truly appreciate your honest opinions about our hotel.Firstly, we are delighted that you found our staff helpful and friendly. Creating a warm and welcoming environment is always our top priority, and we are glad that you recognized our efforts.Regarding the room facilities, we are sorry to hear about the issues you encountered. We will immediately inspect and repair any damage to the tiles and ensure that the gap between the carpet and the tile is properly sealed or covered. We strive to maintain the cleanliness and integrity of our rooms, and we apologize for any inconvenience this may have caused.We are deeply sorry to hear about your child's stomachache after breakfast. We take food safety very seriously and will investigate this matter promptly to ensure it does not happen again. Thank you for acknowledging the care and attention our staff showed during this time, even though your child was unable to eat. We will continue to strive to improve our dining experience.Concerning the temperature of the swimming pool, we will consider adjusting it to provide a more comfortable swimming experience.Once again, thank you for your feedback. We are committed to continuously improving our service quality and providing an exceptional stay for our guests. If you have any further questions or concerns, please feel free to contact us.Sincerely,
Guest User
Collection King
Stayed in Sep 2023
Business travelers
1 review
Amazing
Posted on Sep 27, 2023
This trip is a bit rush, therefore we hv not much time to make use of the facilities. I've tried the oil massage at the 77th floor Spa, the massage was only average with the amount they are charging. Will not visit the Spa again.
We have no chance to have meals at the hotel restaurants but we surely hope to try out the hotel complimentary breakfast which was offered free to the hotel guests at a different period after my bookings.
Not to forget, all the staffs at the front desk were extremely helpful and patient with the guests. It was a nice stay.
Di
Superior City-view King
Stayed in Nov 2023
Couples
7 review
Amazing
Posted on Nov 13, 2023
Perfect stay. Will recommend easily for anyone.
Guest User
Superior City-view King
Stayed in Oct 2023
Couples
16 review
Outstanding
Posted on Nov 8, 2023
Best hotel in Nanning
Maikexiansheng
Superior City-view Twin
Stayed in Jun 2024
Solo travelers
1 review
Outstanding
Posted on Jun 20, 2024
After a long time of searching on Ctrip, I finally chose Longguang Nalian Hotel. Marriott Group's luxury brand quality control is indeed good. The scenery is unbeatable haha! I also had a buffet in the hotel at night, and there were really a lot of food! I also had a buffet in the hotel the next morning, and there were really a lot of food! Next time I go to Nanning for vacation, I will choose Longguang Nalian Hotel again!
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6/13
Guest User
Superior City-view King
Stayed in Jun 2024
Solo travelers
6 review
Outstanding
Posted on Jun 28, 2024
Environment: This hotel is a good hotel in Nanning, both in terms of cost performance and service.
Facilities: The hotel room is very large, the largest one I have stayed in a high-end hotel in Nanning.
Service: The room service is also very good, and the catering service is also very good.
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Guest User
Superior Room - Mountain-View (2 Beds)
Stayed in Jun 2024
Friends
4 review
Outstanding
Posted on Jun 27, 2024
I rarely write reviews. However, Longguang Hotel is really worth it. I was responsible for booking the hotel for this girlfriends' trip. Before check-in, someone had communicated with me about the room type I needed, and the whole check-in experience was very friendly. I was amazed as soon as I entered the hotel. The hotel is tall and elegant, the buffet is endless, and late check-out only requires a phone call. All needs are met one by one. Fortunately, I also encountered a party on the rooftop of the hotel and met many handsome men and beautiful women. This short trip is very impressive. By the way, thank you Rena and Maylin.
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6/8
Guest User
Collection King
Stayed in Jun 2024
Family
4 review
Amazing
Posted on Jun 10, 2024
Although it is a 270-degree view, I feel that the bathtub 🛁 view will be slightly blocked by the tall building next to it. You cannot add a bed for free, which is actually possible in many big hotels, the tallest one next to it is fine. The shower head 🚿 is the most unworthy of the hotel. It feels like a shower head used 20 years ago, and the water sprayed is very rotten. The shower heads in the other two hotels I stayed in this time are very comfortable, dense, and massage-type. I sincerely recommend that they be improved. The hair dryer in the hotel is also not very good. Everything else is OK.
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Guest User
Superior City-view Twin
Stayed in Jun 2024
Family
9 review
Outstanding
Posted on Jun 12, 2024
The hotel staff are very nice. It rained during our stay and we didn't go out. The children had a lot of fun playing in the hotel swimming pool. The takeaways we ordered were delivered to the room by robots, which was really convenient! Shengtiandi downstairs from the hotel is quite lively at night and there is a lot of food
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Guest User
Superior City-view Twin
Stayed in Apr 2024
Business travelers
10 review
Amazing
Posted on Apr 29, 2024
A high-end brand under Marriott, the hotel is located in a very central location, almost the tallest building in the area. The hotel lobby is directly on the 80th floor. I have to say that the view from the high floor is beautiful. The room is very spacious and bright, and the overall color tone is light and fresh; the facilities are complete, the bedding is also comfortable, and functional pillows can be provided as an extra, and disposable slippers are a plus, which makes it feel especially comfortable😌
The breakfast variety is rich, covering almost all the specialties of Guangxi, sour food, various noodles, and the eggs in their restaurant are the most cooked in the restaurant I have ever seen, which can be called an egg feast!
The staff service is also pretty good, enthusiastic and meticulous, in line with the standards of high-end hotels.
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6/14
Response from Property: Dear distinguished guest, hello, thank you very much for choosing to stay at Longguang Nalian Hotel, a Luxury Collection Hotel, Nanning, and for spending your precious time writing a review. Thank you for your affirmation of the hotel's facilities and breakfast. The hotel will continue to work hard and move towards the goal of "leaving precious and unforgettable memories for travelers." Looking forward to your stay again, I wish you a happy life [As one of the luxury hotel brands under Marriott International, The Luxury Collection® brand is spread over more than 35 countries and regions around the world, with more than 120 highly anticipated hotels and resorts. It is a collection of selected hotels and resorts that provide unique authentic experiences and leave precious and unforgettable memories for travelers. 】
Guest User
Collection King
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 8, 2024
The location is convenient. When you arrive at the lobby on the first floor, the waiter will take the initiative to help you take your luggage, change the luggage tag, and deliver it directly to the room.
The hotel lobby is on the highest floor, 80 floors. Check-in is done in a seated manner. It is not affected by the May Day holiday. The process is orderly and efficient. It can be seen that the management is in place, which adds points to the first impression.
Breakfast is on the 79th floor, with a wide view and rich dishes. The taste of Guangxi specialty noodles such as Laoyoufen and Luoshifen is not bad. There is a small children's play area at the entrance. My brother is over 120cm, but the front desk still considerately waived the meal fee. Thank you!
The constant temperature swimming pool is especially good at night. You need to bring your own swimsuit, swimming cap and swimming ring. There is a sauna room. I praise the hotel pool caretaker, who is very serious and responsible. There is no need to worry about the safety hazards of children swimming.
The hotel lobby can rent national costumes for free shooting. You need to pay a deposit of 2,000 and return it on the same day. Children are very cute in them, but it’s a pity that they don’t match the style of the hotel. There is no shooting area for the scene. It is recommended to build one.
Due to the flight delay, we delayed check-out by 3 o'clock. The service is really remarkable. If you come to Nanning, I highly recommend staying here.
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6/12
Response from Property: Dear distinguished guest, hello, thank you very much for choosing to stay at Longguang Nalian Hotel, a Luxury Collection Hotel, Nanning, and for spending your precious time writing a review. Thank you for your affirmation of the hotel service and breakfast products. The hotel will continue to work hard and move towards the goal of "leaving precious and unforgettable memories for travelers". Looking forward to your stay again and wish you a happy life [As one of the luxury hotel brands of Marriott International, The Luxury Collection® brand is spread over more than 35 countries and regions around the world, with more than 120 highly anticipated hotels and resorts. It is a collection of selected hotels and resorts that provide unique authentic experiences and leave precious and unforgettable memories for travelers. 】