Guest User
October 5, 2024
We are 2 adults and 1 child, and we booked a room with a 1.8-meter king-size bed. We added the host on WeChat at 8pm and sent a screenshot to the host. The host didn't have this room type but didn't mention it. We arrived at nearly 11pm, and the family dragged their luggage to find the host, paid a 100 yuan deposit and got the key, but she didn't mention that there was no corresponding room type (the price difference between the two room types was 45 yuan). It wasn't until we got to the room and the child jumped on the bed that I noticed how small the bed was. My daughter is 1.42 meters tall, and the width of the bed is not enough for her to lie horizontally. I called the host and asked, and he said that there was no corresponding room type, but I checked the platform at that time and later, and the 1.8-meter bed type was always shown as available. The landlord said that he was willing to give us two rooms, so that our family of three could sleep in two rooms, one on the 11th floor and one on the 21st floor. Of course, we would not agree. Who would sleep in separate rooms and on different floors as a family of three? We were too tired to change to other hotels (we were in Chongzuo during the day, went to Detian Waterfall in the morning, and went to Mingshi Tianyuan at 3 pm. We didn’t get an electric bike, so our family rode bicycles for more than two hours, and then drove for three hours to this hotel). She said that the bed was a bit crowded, so she refunded the price difference. After checking out the next day, the landlord said that she had to give her a good review before she could refund me the price difference. I said that she would refund me directly without giving me a review. She came to me again and asked me to refund the order on the platform and directly transfer the corresponding room fee to her to avoid me giving a bad review. I disagreed, and she directly said on the platform that I did not stay there and applied for a refund of the price difference of the order. The platform called me, and I said that I did stay there and it was my right to comment. Later, the other party kept calling me on WeChat and saying all kinds of things on the phone.
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