南陵金九国际酒店

It was pretty good to stay here for four nights during the Chinese New Year. I had something to do when I came back this time, so I decided to continue staying here. There were no bedside tables on either side of the standard room. Last time there were, I called the front desk and asked, and the front desk said there was only one bedside table in the middle. In desperation, I had no choice but to charge my husband's mobile phone and put it on the floor. The child wanted to watch TV, but the TV remote control could not be used normally. Later, the customer service came and said that he had to face the desk to change the channel. Again, he was helpless. I was preparing to wash up in the evening, but the bathroom door didn't close tightly. It couldn't be opened two-thirds of the way. It couldn't be closed tightly, and I was helpless. When taking a bath, is the bathtub in this room designed for children? I can't even hold my feet up straight. The bathtub in the room I stayed in before was very big, but I was still helpless. In desperation, I hurriedly checked out early this morning. The key point is that the room rate at this time is more expensive than during the Chinese New Year. However, the stay here is hard to describe.

The front desk service really needs to be improved. I am a regular customer of this restaurant, but this time the service at the front desk really made me unbearable.

This is an additional comment after check-in. The service at this hotel is really inconsistent. My first day's stay was good, but my extended stay experience in the next few days made me very disappointed. The hotel's service concept and business strategy are very questionable. The hotel should innovate and be more customer-centered, providing flexible, humane and warm services.