Novotel Nanjing Central Suning

Novotel Nanjing Central Suning Reviews

Novotel Nanjing Central Suning

No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu, 210005, ChinaView Hotel Details
Novotel Nanjing Central Suning
Novotel Nanjing Central SuningNovotel Nanjing Central SuningNovotel Nanjing Central Suning
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Novotel Nanjing Central Suning Guest Reviews

4.6/5
Very Good
4911 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(4911)
Positive reviews(4677)
Reviews with photos/video(886)
Easy to get around(805)
Friendly front desk staff(592)
Convenient parking(344)
Convenient for shopping(340)
Close to metro(268)
Delicious breakfast(217)
Awesome gym(46)
Luggage delivery service(40)
Negative reviews(234)
Anonymous User
Standard Queen Sunlight Room
Stayed in Aug 2024
Business travelers
73 review
4.5/5
Great
Posted on Aug 29, 2024
Non smoking room also become smoking room. But in china this is what to be expected. Rules not really strictly enforced but location is great.
Response from Property: Dear guests, thank you for your stay at Novotel Nanjing Central Suning. We are very sorry that you did not have a satisfactory stay! We will strengthen the cleanliness of the hotel and improve it, so that you can stay in a more comfortable and clean environment, looking forward to your visit again, I wish you a happy life!
Denzchy
Standard Queen Sunlight Room
Stayed in Aug 2024
Solo travelers
14 review
3.2/5
Posted on Aug 9, 2024
I booked for 5 nights. When I checked in, they gave me a room that looked completely different from the images. It was very dark and small. Also, the carpet was dirty and had hair on it. After two nights, I checked my booking again and noticed the huge difference. I went to the reception and showed them the photos. They then changed the room. The room I got then was exactly the type I booked. Please take a look at the photos I uploaded here, you will see the enormous difference! I find it extremely inappropriate to give me this TERRIBLE room when I book for 5 (!) nights. They seriously gave me the worst room of the entire hotel and didn’t care at all. Check the photos and judge by yourself! Positive things: the location is great, directly in the city center.
Response from Property: Dear guest, thank you for staying at Novotel Nanjing Xinjiekou Suning. We are very sorry that we failed to provide you with a good stay experience! We will strengthen the hotel's hardware and software facilities and improve the quality of service to ensure that you have a more comfortable and clean environment. We look forward to seeing you again and wish you a happy life!
Guest User
Standard Queen Sunlight Room
Stayed in May 2024
Business travelers
2 review
4.5/5
Great
Posted on May 23, 2024
The procedure is quite slow when Check-in. It takes around 30mins....too long Others are very good.
Denis Ssali
Deluxe City-view Queen Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 22, 2024
I recently had the pleasure of staying at the Novotel Nanjing Central Suning in Nanjing, China, and I must say that it exceeded all my expectations. From the moment I arrived, I was impressed by the high level of service and the overall quality of the hotel. Location: The hotel boasts a prime location, right in the heart of Nanjing. It is conveniently situated close to Deji Plaza and Xinjiekou MRT, which is one of the city's premier shopping and dining destinations. Additionally, there are numerous excellent restaurants just opposite the hotel, providing a wide variety of dining options. The ease of access to transportation was another highlight, making it simple to explore the rest of the city. Rooms: The rooms at Novotel Nanjing Central Suning are incredibly clean, spacious, and smoke-free, which is a huge plus for those who prefer a fresh and healthy environment. The design of the rooms is modern and comfortable, offering a relaxing retreat after a day of sightseeing or business meetings. The central location of the hotel also ensures that many rooms offer stunning city views, adding to the overall experience. Service: The staff at the hotel were exceptionally helpful and friendly. They went above and beyond to ensure that my stay was enjoyable and comfortable. From the front desk to the housekeeping team, everyone was professional and attentive, always ready to assist with any requests or questions I had. Amenities: The hotel offers a range of amenities that enhance the stay experience. The fitness center is well-equipped, providing a great space for guests to maintain their workout routine. The restaurant within the hotel serves a delicious breakfast with a wide selection of options, catering to both Western and Asian tastes. Overall Experience: My stay at the Novotel Nanjing Central Suning was nothing short of excellent. The combination of its central location, clean and spacious rooms, smoke-free environment, and outstanding service made my visit to Nanjing truly memorable. I highly recommend this hotel to anyone looking for a comfortable and convenient place to stay in Nanjing. In summary, Novotel Nanjing Central Suning is a fantastic choice for both business and leisure travelers. The close proximity to Deji Plaza, easy access to transportation, and the abundance of nearby restaurants make it an ideal base for exploring the city. The hotel's commitment to cleanliness, comfort, and exceptional service ensures a wonderful stay.
6/8
Response from Property: Dear guests, thank you for choosing our hotel and giving us a very high evaluation. We are so glad that you have had a pleasant stay in our hotel. Thank you for your support. We will continue to try our best to provide you with a more comfortable and warm stay experience. Looking forward to your next visit!
CHYN CHYN Jean
Standard 2-bed Sunlight Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Very convenient location, near the underground metro, lots of department stores & restaurants around. The hotel staff are all very friendly & helpful! Very reasonable price!
Response from Property: Dear guest, Sincerely thank you for your support and recognition of our hotel in all aspects. We are delighted to see your satisfaction and affirmation, and we will continue to work hard, always ready to welcome your return at any time.
Guest User
Standard Queen Sunlight Room
Stayed in May 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on May 9, 2024
Good experience at here with nice hotel,good breakfast meal.
Guest User
Standard 2-bed Sunlight Room
Stayed in Sep 2024
Travel with friends
8 review
3.2/5
Posted on Sep 15, 2024
The hotel is located in the shopping district. The room size is big and there are food options nearby. The amenities are the standard.
Mingbun
Standard 2-bed Sunlight Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 9, 2024
This hotel is located at Xinjiekou Exit 14 at the city center. Nice and friendly staffs. Clean room. Delicious breakfast.
Michael
Standard Queen Sunlight Room
Stayed in Feb 2024
Family
5 review
4.7/5
Amazing
Posted on Mar 1, 2024
The view was fantastic. The room was small but practical. They did not have on-site laundry, which was not helpful since my group is moving from city to city.
Guest User
Standard Queen Sunlight Room
Stayed in Jul 2024
Business travelers
13 review
4.2/5
Very Good
Posted on Aug 23, 2024
Not as close to the subway as you think due to the size of the subway station and the number of exits which it has.
ChiSyd
Standard Queen Sunlight Room
Stayed in Jul 2024
Business travelers
11 review
4.7/5
Amazing
Posted on Jul 10, 2024
It is in a great location with lots of department stores, shops, street foods. Breakfast buffet is with many choices but not changing the menu much. I don’t like the internet, it required either local phone number (so they can send code) or login Suning account, although it’s Novotel hotel but it’s part of Suning group. I had to ask front desk to help every time. I think it’s not friendly for overseas visitors.
Response from Property: Dear guests, hello! Thank you for choosing Novotel. We will continue to work hard to provide you with a more comfortable and warm stay and dining experience. Looking forward to your visit again!
Guest User
Standard 2-bed Sunlight Room
Stayed in Aug 2024
Family
7 review
4.5/5
Great
Posted on Sep 6, 2024
The hotel is in good location; shopping mall, restaurant s and metro nearby.
Eilslie
Superior City-view 2-bed Room
Stayed in May 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jun 3, 2024
The location is great. Lots of restaurant around the area and the hotel is relatively close to the tourist spots.
C. Pulleiro
Standard Queen Sunlight Room
Stayed in Oct 2023
Couples
6 review
4.7/5
Amazing
Posted on Oct 16, 2023
Perfect location, nice views, clean, and the hotel kept our backpacks after the check-out. English attention secured.
Guest User
Superior City-view Queen Room
Stayed in May 2024
Family
4 review
3.0/5
Posted on Jun 1, 2024
No view hotel . View is blocked by another office building . Counter service is so so only.