Novotel Nanjing Central Suning

I booked for 5 nights. When I checked in, they gave me a room that looked completely different from the images. It was very dark and small. Also, the carpet was dirty and had hair on it. After two nights, I checked my booking again and noticed the huge difference. I went to the reception and showed them the photos. They then changed the room. The room I got then was exactly the type I booked. Please take a look at the photos I uploaded here, you will see the enormous difference! I find it extremely inappropriate to give me this TERRIBLE room when I book for 5 (!) nights. They seriously gave me the worst room of the entire hotel and didn’t care at all. Check the photos and judge by yourself! Positive things: the location is great, directly in the city center.

The procedure is quite slow when Check-in. It takes around 30mins....too long Others are very good.

I recently had the pleasure of staying at the Novotel Nanjing Central Suning in Nanjing, China, and I must say that it exceeded all my expectations. From the moment I arrived, I was impressed by the high level of service and the overall quality of the hotel. Location: The hotel boasts a prime location, right in the heart of Nanjing. It is conveniently situated close to Deji Plaza and Xinjiekou MRT, which is one of the city's premier shopping and dining destinations. Additionally, there are numerous excellent restaurants just opposite the hotel, providing a wide variety of dining options. The ease of access to transportation was another highlight, making it simple to explore the rest of the city. Rooms: The rooms at Novotel Nanjing Central Suning are incredibly clean, spacious, and smoke-free, which is a huge plus for those who prefer a fresh and healthy environment. The design of the rooms is modern and comfortable, offering a relaxing retreat after a day of sightseeing or business meetings. The central location of the hotel also ensures that many rooms offer stunning city views, adding to the overall experience. Service: The staff at the hotel were exceptionally helpful and friendly. They went above and beyond to ensure that my stay was enjoyable and comfortable. From the front desk to the housekeeping team, everyone was professional and attentive, always ready to assist with any requests or questions I had. Amenities: The hotel offers a range of amenities that enhance the stay experience. The fitness center is well-equipped, providing a great space for guests to maintain their workout routine. The restaurant within the hotel serves a delicious breakfast with a wide selection of options, catering to both Western and Asian tastes. Overall Experience: My stay at the Novotel Nanjing Central Suning was nothing short of excellent. The combination of its central location, clean and spacious rooms, smoke-free environment, and outstanding service made my visit to Nanjing truly memorable. I highly recommend this hotel to anyone looking for a comfortable and convenient place to stay in Nanjing. In summary, Novotel Nanjing Central Suning is a fantastic choice for both business and leisure travelers. The close proximity to Deji Plaza, easy access to transportation, and the abundance of nearby restaurants make it an ideal base for exploring the city. The hotel's commitment to cleanliness, comfort, and exceptional service ensures a wonderful stay.

Pros: We were upgraded to a better room on arrival. Room was comfortable and soundproofing was good. Hotel is fairly near to the metro station, but the station is so big that even walking from one end of the station to the hotel can be a few thousand steps! The male staff at the front office was very helpful to book the museum tickets for us using his phone account as we did not have a local number. Cons: The hotel was supposed to be a non-smoking one but i believe many guests smoked inside their rooms and the corridors, lifts and lift lobby smelt of cigarette smoke. The hotel ought to be stricter in enforcing the no-smoking rule. For this reason, I would not return to this hotel as it would be subjecting myself to second and third-hand smoke. There is no proper hooks or bars to hang bath towels.

Good experience at here with nice hotel,good breakfast meal.

The hotel is located in the shopping district. The room size is big and there are food options nearby. The amenities are the standard.