Floors2-5, Building2, NO.89, Hongshan South Road, Gulou District, Nanjing, Jiangsu, ChinaView Hotel Details
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Atour Hotel Nanjing North Square Guest Reviews
4.8/5
Excellent
1450 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(1450)
Positive reviews(1436)
Reviews with photos/video(171)
Easy to get around(388)
Convenient location(350)
Close to metro(239)
Friendly front desk staff(172)
Delicious breakfast(160)
Quiet & comfortable(141)
Good Internet(36)
Clean bathrooms(12)
Negative reviews(14)
Anonymous User
Family Friendly Room (2 beds)
Stayed in May 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on May 30, 2024
The best hotel I’ve stayed in China so far! Located right beside Nanjing Railway Station and its metro station. Take Exit 11 from Nanjing Railway metro station and the hotel is right in front of it. Check in counter is located on level 2 of the building. The service by the front counter was good too! They served us with drinks while they were checking us in. We were at first given a room on level 2, but when we entered, there was a strong cigarette smell. We immediately informed the front counter, and they immediately changed our room to another room on level 3. They even help to bring our luggage up to the room. Room was big and comfortable for 3 of us. Price of this hotel was decent too. We were amazed by the clean room, and the kids playpen within the room! The playpen would be a plus point for families wtith kids but it was a great photo spot for us! The TV had screenshare functions but I had difficulties connecting my phone to the TV. Wifi connection was stable but as usual we could only use China approved apps through wifi. Opposite the hotel and on the first level of the hotel, there was a stretch of restaurants providing different types of food. There was also 2 mini marts along the stretch of restaurants. Laundry room was on level 3, beside the elevators. 2 washing machine and 2 dryers available, laundry detergent and softners are provided too. Steam iron is available in the laundry room. Laundry service was also provided, you can wash your laundry in the washing machine before heading out in the morning. Take the notepad provided by the side and leave your room number and type of washing service you need. the housekeepers will help to complete the washing and drying if needed. They also helped us to fold the clothes and left them in a laundry bag in the laundry room for us to collect when we go back at night. There was also the delivery robot there to deliver our delivered food. Overall would love return to this hotel again!
6/17
Response from Property: Since you have chosen Atour, we will not let you down! As long as you think it is good, no matter how much we do, it is worth it~
Anonymous User
Superior 2-bed Room
Stayed in Jun 2024
Travel with friends
2 review
4.5/5
Great
Posted on Sep 6, 2024
Short walking distance from the train/subway station. Very spacious room and comfortable bed.
林楓
Superior 2-bed Room
Stayed in Jul 2024
Family
11 review
4.5/5
Great
Posted on Aug 5, 2024
The location is very good. it's near the MTR. The breakfast is good too.
Response from Property: Dear valued guest,Thank you for taking the time to share your recent experience at our hotel. We are delighted to hear that you enjoyed our convenient location near the MTR and our delicious breakfast offerings.We strive to provide our guests with a comfortable and enjoyable stay, and we are thrilled to know that we met your expectations. Your kind words are greatly appreciated and will be shared with our team.We hope to have the pleasure of welcoming you back soon for another memorable stay.
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Family
5 review
4.7/5
Amazing
Posted on May 2, 2024
Good for catching high speed rail at Nanjing station.
Friendly staff at check-in and in breakfast room. Breakfast selections are excellent with local specialities.
Located very close to metro station with escalator access, great with suitcases. Easy access to major sights via metro.
Response from Property: Thank you for taking your precious time out of your busy schedule to give a 5-point review for Duoer. A few simple words can make Duoduo happy and full of energy in an instant! Making you satisfied is the happiest thing for us! Duoduo wishes you success in your work and a happy life!
Khaled
Executive Queen Room
Stayed in Apr 2024
Couples
42 review
3.0/5
Posted on Apr 7, 2024
The location is far from the city center not have good parking areas and the recreation is not qualified they don’t know how to talk with customer
Response from Property: Dear Duoyou, hello, we are very sorry for your feedback! It has caused you a bad experience and should not have happened. We have retrained our partners. Thank you for taking the time to give us your valuable feedback!
Guest User
Superior Double Room
Stayed in Apr 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Apr 4, 2024
Location - good, nearby to Nanjing train station, but need to know how to walk to hotel, go to the right exit (i went wrong exit and had to walk on road for approx 15mins). Local train/subway at doorstep. Approx 1 hour to airport by taxi. Easy to get taxi on Didi (walk to main road next to convenience shop, then book taxi)
Nearby F&B - has lots of small restaurants, and a Burger King within walking distance. Also has a couple of small convenience shops around.
Service - excellent and friendly front desk staff. Gave me a free breakfast upon knowing that i booked room without breakfast :). Upon check in they served a small warm cup of lemon water. Upon check out, they offer a small bottle mineral water.
Room - nice layout, sink is outside bathroom and open area. As per other reviews, the cleanliness is acceptable but not 100% (not for OCD people).
Amenities - toothbrush, handsoap, body wash, shampoo, etc all available
Drink availability - has kettle and some tea leaves to make tea
Laundry - free washer and dryer on 3rd floor to DIY your laundry
Security - key card entry into hotel floor, has a security on 1st floor.
Breakfast - nice small spread of local food. Has also some limited international selection like toast & eggs, and fruits. Has coffee machine and can takeaway coffee.
Overall, i would use this hotel for the location and their friendly staff as well as free laundry.
Guest User
Superior Double Room
Stayed in Mar 2024
Couples
11 review
5.0/5
Outstanding
Posted on Mar 29, 2024
Despite a language barrier (for me) the staff were very kind to help me book an additional night. Atour is always a safe bet for me, and we loved their location in Nanjing. Convenient location as well, right near some convenience stores and eateries. I'll be back on our way out of China, probably!
Yuanling
Superior 2-bed Room
Stayed in Aug 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Great service and clean rooms
Guest User
Superior Double Room
Stayed in Aug 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 28, 2022
gooood
Waiwaiailvxing✈️
Superior 2-bed Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 10, 2024
It's really nice, the environment is very good, the front desk service is warm and thoughtful, the facilities in the room are also very good, the bathroom is also very clean, I stayed for two nights, and I am very satisfied with choosing this hotel this time 🫶🫶, the most important thing is that it is very close to the subway station (1min away, opposite) and the high-speed rail station (3 minutes away) Zundu!!! It's really great on this hot day in August! 🫧
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Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 1, 2024
The hotel is conveniently located, with a subway station at the door for easy travel. It is very close to Hongshan Zoo, clean, and has good service. The front desk lady, the catering lady, and the room lady are all very enthusiastic, especially the warm coffee of the catering lady left a deep impression on us. Thank you for meeting you on this trip! See you again if we are destined to!
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Yikou0807
Superior Double Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Highly recommended for traveling with kids. Very close to Nanjing Station, only 5 minutes walk away, and convenient subway lines 1 and 3, convenient to go anywhere. The front desk lady is very enthusiastic and handles any problems in a timely manner. Recommended, I will stay here next time.
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Guest User
Jimu Twin Room
Stayed in Jul 2024
Family
11 review
4.7/5
Amazing
Posted on Aug 3, 2024
The room is spacious and bright. The location is excellent. Exit 11 of the subway station and the hotel entrance is on the ground. You can take a picture of the three words "Nanjing Station" from the window of the hotel room, but the hotel is separated from the railway station by a square, so there is no noise. The takeaway ordered is delivered to the room by a robot, which is very reassuring.
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Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
47 review
5.0/5
Outstanding
Posted on Jul 18, 2024
The hotel is in a super convenient location, just outside Exit 11 of Metro Line 3, and it is also very convenient to Nanjing Station and Hongshan Zoo. The hotel service is excellent, free breakfast is provided, and the front desk service is very enthusiastic, recommended!
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Anonymous User
Executive Queen Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 15, 2024
The hotel is very close to the subway entrance. You can take the escalator from Exit 11 of Nanjing Station on Line 3, which is convenient for travel. The front desk guy helped us check in early and upgraded the room type. The room is quite large, clean and tidy. If you order takeout, the robot will deliver it to the door of the room. After checking out, you can also store your luggage for free. The overall stay experience is good!