Guest User
August 12, 2023
The hotel's service attitude is not good, very bad. The hotel will deduct 50% of the handling fee when I apply to cancel the order because my itinerary has changed. The normal check-in time is 2 pm. Because my itinerary has changed, I started applying for cancellation at 2 am in the morning. The front desk for ordering asked me to contact customer service. After being contacted, the customer service asked me to contact the hotel to apply for cancellation. They were shirking each other's responsibilities and couldn't apply for free cancellation of the order. Even though the last cancellation time has not passed, you can apply for free cancellation. However, his hotel is special. To allow free cancellation, it does not mean that there must be force majeure factors to cancel, and the application will not be approved at all. This is my first time working in the hotel industry and I have encountered this situation. The most important thing is that the attitude of the person in charge of the hotel is extremely bad. They said that I would complain to them, but they had an indifferent attitude and said they could complain casually. As a service industry person, this is my first time meeting you. For people like this, I advise everyone to stay away from this store. Even with this attitude, don’t stay at their home. Stay away from them! Lightning protection! Lightning protection! Unscrupulous businessmen are very bad
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