voco Nanjing Garden Expo Reviews
voco Nanjing Garden Expo
No.9 Shenghu Road, Tangshan Street, Jiangning District, Nanjing, Jiangsu Province, P. R. China, Jiangning District, Nanjing, Jiangsu, ChinaView Hotel Details
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voco Nanjing Garden Expo Guest Reviews
4.6/5
Very Good
1820 review
Verified reviewsLocation4.7
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1820)
Positive reviews(1751)
Reviews with photos/video(773)
Delicious breakfast(226)
Friendly front desk staff(219)
Relaxing hot springs(190)
Perfect for kids(153)
Garden view(113)
Has play area for children(89)
Negative reviews(69)
James in Shanghai
Superior Hot Spring Room - Courtyard-View (Double Bed)
Stayed in May 2024
Couples
11 review
Amazing
Posted on Jul 21, 2024
We loved our stay at this IHG property. The staff were attentive and professional. They explained to us when checking in how to use the Hotspring in our room and where to find some of the different facilities.
The room was clean the bed comfortable.
We enjoyed breakfast the next morning, the restaurant had many Western and Asian choices including sausages, bacon etc. There were also noodles and even chinese rice packets to celebrate the Chinese festival at the time.
We used the hotspring in our room in the afternoon of checking in and it was fantastic. It filled in around 30 minutes and was large enough for 4 people. We tried to use it again the following morning before checking out. However, there was no hot water. The front desk explained that the hot water was switched on at 8am, however, by 11am there was still no hot water. This was very disappointing.
Overall, we had an excellent stay and would consider returning to this Voco property.
Response from Property: Dear guests, thank you for choosing us and for your support and love for the hotel. The hotel is located in Jiangsu Yuanbo Park, Tangshan National Tourism Resort, Nanjing, adjacent to Yuanbo Commercial Street. The garden style layout of the hotel is connected by corridors and lanes, and the outside is square and contains heaven and earth. The overall design concept is derived from the courtyard in the south of the Yangtze River, with black tiles and white walls and green brick and wood frame, to build a house, a courtyard, a field and an interesting place for guests to live. Thank you very much for your support and recognition of the hotel. The hot water problem you mentioned has attracted the attention of the hotel management team, and will actively complete the rectification. Everything we do is only for each guest to bring a different holiday experience, to see your satisfaction and affirmation, we are really very moved, we will continue to work hard to prepare for your return at any time. Intercontinental staff will continue to work hard to build outstanding hotels that guests love. 南京园博园voco酒店总经理 Spring Li
Guest User
Superior Room - Courtyard-View
Stayed in Nov 2023
Couples
7 review
Outstanding
Posted on Dec 11, 2023
Exceeded the expectations! Besides the beautiful location and building, the staff was so kind and available. Me and my girlfriend have been treated so well!!!
I would like to thank in particular our receptionist 卡卡, any questions we had or issue we encountered she tried her best to help us and satisfy our needs. 👍🏻👍🏻
Thank you for your patience and good temper!!
I would also like to thank Vin who helped us with the luggages and brought us water when we were in need! 🙌🏻
Lastly i want to give a big big 👍🏻 to the hotel’s摄影师小姐姐, she’s not only fun to work with but she took some amazing pictures of me and my girlfriend in the hot springs area that will last forever as memories in our hearts 🫶🏻❤️
Will come back for sure in the future if there’s the occasion! 😊
Response from Property: 尊敬的賓客您好，感謝您選擇下榻住南京園博園voco酒店並給我們留下好評。我們一直以“每時每刻，體驗非凡”作為服務理念，真誠熱心的對待每一位賓客。我們將一如既往的為賓客們提供完美的入住體驗，踐行為賓客提供帶有鮮明品牌特徵的服務，令賓客開心的承諾。期待您與家人的再次入住，體驗暖心的服務小驚喜。南京園博園voco酒店總經理Vincent Chen
mapule malebana
One-Bedroom Suite (Separate Living Room + Private Hot Spring)
Stayed in Apr 2023
Other
2 review
Outstanding
Posted on May 2, 2023
I chose this hotel particularly because it’s dog friendly! Voco Nanjing garden expo is absolutely perfect for someone who wants to have a nice hotel experience with their dog (and enjoy a private hot spring tub), there is a dog sitting facility, the “kids zone” ,you can take your dog there and it’ll be properly taken care of while you enjoy other places where dogs aren’t allowed…Grace was wonderful and patient with my dog, love her! You can also bring your dog to the restaurant, there’s a dog friendly section! Overall, All staff at Voco is friendly and welcoming, will sure be coming back soon.
6/14
Response from Property: Dear guests, thank you for choosing to stay at the voco Nanjing Garden and leave us with five-star praise. voco has a pet room and pet solitude space for guests. As a member of the family, pets play an important role in the family. As a member of the trip, voco Hotel prepares family rooms and pet items for pet families. Open idyllic scenery and beautiful garden scenic spots are also easy to play. Vincent Chen, General Manager of voco Nanjing Garden
Sophie
Superior Room - Courtyard-View (2 Beds)
Stayed in Apr 2023
Couples
93 review
Amazing
Posted on May 3, 2023
Location outside Park. But they provide shuttle bus. Front desk staff very nice and helpful. Notice many detail about the park. Breakfast buffet very delicious. And alot of drinks in the minibar. Room is big and warm. Unfortunately the public hot spring is small.
Guest User
One-Bedroom Suite (Separate Living Room + Private Hot Spring)
Stayed in Jul 2022
Family
2 review
Outstanding
Posted on Aug 20, 2022
Very good
Response from Property: 尊敬的客人，我們十分感激您對南京園博園voco酒店入住體驗進行的評論！很高興得知您在酒店度過了愉快的時光，我會將您的評論與我們所有員工一起分享，相信您的認可將會成為我們不斷進步，繼續提高服務品質的力量，期待您的再次光臨。南京園博園voco酒店總經理 Vincent Chen
Anonymous User
Superior Hot Spring Room - Courtyard-View (Double Bed)
Stayed in Jan 2025
Family
3 review
Amazing
Posted on Feb 12, 2025
It is convenient to go to the Garden Expo Park. The room is clean and well-equipped. I booked a room for the private hot spring in the courtyard and was not disappointed. The cleaning lady who cleaned the private hot spring pool was very friendly. The private hot spring supply time was reasonable. It was fully utilized during the stay, and I realized the freedom of hot spring bathing. I went to the children's playground. Although it can be seen that there are few guests staying in the hotel, it is still maintained very clean and tidy. There are two big dogs, Cookie and Egg Roll, who have very good personalities and tempers. They are truly companion dogs. The kennel is clean and tidy with plenty of sunshine, sufficient space for activities, and time for going out for a walk. The two big dogs are well-kept, and I like the hotel's pet-friendly and the little girl who takes good care of the dogs👍
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joyousyuan
One-Bedroom Suite (Separate Living Room + Private Hot Spring)
Stayed in Jan 2025
Business travelers
35 review
Outstanding
Posted on Feb 10, 2025
The design of the house is quite standard and sufficient. The outdoor private hot spring pool is quite amazing. At night, the private hot spring pool is surrounded by clouds and mist, and there is a crescent moon above the head. It is a great value. I will go there again if I have the chance.
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Guest User
Superior Hot Spring Room - Courtyard-View (Double Bed)
Stayed in Jan 2025
Family
5 review
Outstanding
Posted on Feb 7, 2025
Arrived at the hotel at 2pm, the room was ready, the front desk received us politely, and a deposit of 2,500 yuan was required. When checking in, a hotel lady helped with the luggage, which was very proactive and considerate. The room was very good, clean, comfortable and tidy, but no welcome fruit was provided, which was a bit disappointing. I called the front desk and got a bag of fruit. Private Tangshan was really comfortable, with few people and privacy. The hotel breakfast was also good. When checking out the next day, the front desk took the initiative to prepare fruit. The hotel is not far from Outlet, a 15-minute drive away, which is very suitable for shopping and convenient. I will choose this hotel next time I come to Tangshan.
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Guest User
Superior Hot Spring Room - Courtyard-View (Double Bed)
Stayed in Jan 2025
Family
21 review
Outstanding
Posted on Feb 6, 2025
We booked two rooms, one for hot spring bathing and one for children to rest. This is the only hotel in Nanjing that allows pets and has an outdoor hot spring. The quality is very good.
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Response from Property: 尊敬的賓客您好，感謝您此次旅途中選擇入住南京園博園voco酒店。酒店位於南京湯山國家級旅遊度假區江蘇園博園，毗鄰園區園博商業街。酒店東門乘坐接駁車即可進出園區，方便快捷。寵物作為家庭中的一份子，家中地位舉足輕重，作為一員出行自然也格外關注，voco酒店專為寵物家庭準備了家庭房和寵物物品，開放式的田園風光和美麗的園博園景區亦是玩耍的好出去。衷心期待您的再次入住，與我們分享更多美麗時刻。南京園博園voco酒店管理層
Guest User
Superior Room - Courtyard-View (Double bed)
Stayed in Dec 2024
Travel with friends
24 review
Amazing
Posted on Jan 30, 2025
The hotel is in a remote location, so it is recommended to eat before going there. Dylan's service attitude is professional and friendly. He can really deal with problems from our perspective, not perfunctory. When encountering some problems, he can quickly make you no longer unhappy because of these small problems with the room facilities. Good comments.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好，感謝您選擇我們並對酒店給予支持與厚愛。酒店位於南京湯山國家級旅遊度假區江蘇園博園，毗鄰園區園博商業街。酒店田園院舍式佈局以廊庭相連，以巷徑相通，外呈方正，內含天地。整體設計理念源於江南院落，黛瓦粉牆，青磚木框，為賓客構建出一處有舍、有院、有田、有趣的旅居之所。非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力時刻準備着您隨時回來。洲際全體員工將繼續努力，打造賓客摯愛的傑出酒店。南京園博園voco酒店管理層
Xiaoyanjindashijie
Superior Hot Spring Room - Courtyard-View (Double Bed)
Stayed in Dec 2024
Family
3 review
Great
Posted on Jan 20, 2025
Whether it is the front desk, restaurant, or room service, the staff are very good, and I really feel at home. The only two shortcomings are that the hotel is located in a remote location, the popularity of the Garden Expo Park is a bit bleak, and many restaurants are closed; another point is that the faucet in the shower room is a knob, which is very tight. Even if you don't apply shampoo or shower gel, you still need a lot of strength to turn it, and it will be even more difficult to turn it if your hand slips.
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Response from Property: 非常感謝您對我們酒店的寶貴意見，對於您提到的淋浴房龍頭過緊的問題，我們深表歉意。我們已經記錄下這一情況，並會立即安排工程人員進行檢查與調整，確保龍頭的使用更加順暢與方便。您的滿意是我們不懈的追求，期待再次為您服務，為您帶來更加舒適的住宿體驗。南京園博園voco酒店管理層。
Guest User
Superior Hot Spring Room - Courtyard-View (Double Bed)
Stayed in Dec 2024
Solo travelers
31 review
Great
Posted on Jan 17, 2025
The environment is pretty good and the breakfast is very appetizing. The only problem may be that there is a high-speed rail track at the back, which may cause slight noise!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好，感謝您選擇我們並對酒店給予支持與厚愛。酒店位於南京湯山國家級旅遊度假區江蘇園博園，毗鄰園區園博商業街。酒店田園院舍式佈局以廊庭相連，以巷徑相通，外呈方正，內含天地。整體設計理念源於江南院落，黛瓦粉牆，青磚木框，為賓客構建出一處有舍、有院、有田、有趣的旅居之所。非常感謝您對酒店的支持和認可，我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力時刻準備着您隨時回來。洲際全體員工將繼續努力，打造賓客摯愛的傑出酒店。南京園博園voco酒店管理層
Yanzicai
One-Bedroom Suite (Separate Living Room + Private Hot Spring)
Stayed in Dec 2024
Family
2 review
Very Good
Posted on Jan 11, 2025
The front desk staff was very enthusiastic and had a good attitude. I was greeted by a young man named Liu, who was enthusiastic and attentive. The hotel environment is simple, with several independent courtyards planted with bamboo, which feels a bit like a Jiangnan village. The only thing I was not satisfied with was that the bathroom had a peculiar smell, which should be due to the floor drain or the basin not being well deodorized.
Original TextTranslated by Google
Response from Property: 感謝您選擇入住南京園博園voco酒店，首先非常感謝您的肯定，特別是對於劉姓前台小夥子的熱情服務表示讚賞，我們會向他轉達您的表揚，並鼓勵全體員工繼續提升服務質量。對於您提到的衞生間異味問題，我們深感抱歉，並會立即安排專業人員進行排查與維修，確保為您提供一個更加舒適與清新的住宿環境。期待再次為您服務，併為您帶來更加完美的入住體驗。南京園博園voco酒店管理層。
Guest User
Superior Hot Spring Room - Courtyard-View (Double Bed)
Stayed in Nov 2024
Couples
5 review
Outstanding
Posted on Dec 31, 2024
Although the room is not very big, it is quite comfortable, and the facilities are relatively complete and of high quality. The outdoor private bath is very comfortable and clean. Some reviews on Xiaohongshu say that it is a lightning-proof place, but I didn't feel any bad at all. The only drawback may be that it is close to the high-speed rail. There is a little noise at night, but it doesn't have any special impact. Hotels in this area may have some problems in this regard. Overall, I am very satisfied and will come again next time!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好，感謝您選擇下榻住南京園博園voco酒店並感謝您的5分稱讚。從江南居舍肌理中提取街巷和院落元素，重新建立空間架構。通過院牆之間的層疊關係、隨視線的路徑，營造出了江南獨有的空間屬性。我們致力於為每一位賓客提供充滿真情實意的熱情款待，並始終以提供卓越的高品質服務為榮耀。真心期待能夠再次見到您。南京園博園voco酒店管理層
Nizuikeai
Superior Hot Spring Room - Courtyard-View (Double Bed)
Stayed in Nov 2024
Family
2 review
Outstanding
Posted on Dec 29, 2024
Before coming, I read the mixed reviews online. When I drove by tram and just entered the hotel's underground garage, a staff member came to help charge the car in the charging parking space (there are more than a dozen charging piles, free charging), and then the check-in process was very fast. Xiao Zhao at the front desk helped to take the luggage to the room. Because I came to the hot springs for my birthday, the hotel thoughtfully prepared a welcome ceremony and a birthday cake for the children. The cream tasted delicious, the details were in place, and the service was enthusiastic! I had a dinner in the restaurant alone, and the small hot pot was OK, and the service was quite thoughtful.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好，感謝您選擇我們並對酒店給予支持與厚愛。酒店位於南京湯山國家級旅遊度假區江蘇園博園，毗鄰園區園博商業街。酒店田園院舍式佈局以廊庭相連，以巷徑相通，外呈方正，內含天地。整體設計理念源於江南院落，黛瓦粉牆，青磚木框，為賓客構建出一處有舍、有院、有田、有趣的旅居之所。非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力時刻準備着您隨時回來。洲際全體員工將繼續努力，打造賓客摯愛的傑出酒店。南京園博園voco酒店管理層