Crystal Orange Hotel Nanjing Jiangbei New District Gongye University

The room is clean and hygienic. The lady at the front desk is pretty and has a good attitude. She upgraded us to a family room for free. My family also kept praising the attentive service. The robot is also very cute. It is best to bring a pair of sandals when checking in. There are all flip flops in the hotel. Everything else is very good. It must be rated five stars! ! The breakfast variety is also very rich~

I booked a double room in advance. When I arrived, I was told that the room was still being prepared and I had to wait for forty minutes. The front desk asked if I could change it to a twin room. It was just a temporary break, so I understood and accepted the adjustment. Because I checked in at noon, I ordered two takeaways. The rider called the front desk at 12.50 and told me that the robot would deliver it. However, after waiting for 34 minutes, there was still no arrival. I wanted to call the front desk to inquire, but the phone was also broken. There was no sound at all, so I had to go down and get it myself. I found that only my copy was placed at the front desk. Wouldn’t the four staff at the front desk take the initiative to contact me? The second rider took a photo and put it into the robot and waited for 26 minutes to no avail. He went downstairs to pick it up and reported it to the front desk. The front desk said that the call could not be reached. I opened the call log and there was no incoming call. Then he said that no one answered the call to the room. , ok, if your phone is not repaired and cannot be connected, can you continue to use it for one reason? After a while, a manager came up to express his apology, but Que said he couldn't be contacted and the room number was not written on the order. The room number was clearly written on the delivery address, and the rider also informed the front desk. Before leaving, the hotel also apologized and sent you a souvenir and told me to give you a small fan. I'm really sorry. I thought that the service industry would not be easy to understand. I didn't ask for any special discounts. I just expressed the hope that the service could be improved. level. I didn't open it for inspection because something happened. After I opened it, I found that I was only given a charger. I was really speechless. Even such a small thing was done like this. No wonder there was a series of unpleasant check-in experiences.

Very clean and tidy, no odor, the environment is also very good and suitable for rest, the service is thoughtful and enthusiastic, the facilities are complete, there is a refrigerator, the toilet and curtains are all smart, very convenient to use

Came to see Eason's concert, the room was very clean and the hotel service attitude was very good~

Facilities: Very good Sanitation: Very clean, will come again next time