Tangfeifei1917
July 8, 2024
First of all, we booked a family room. After checking in, we found that the room was seriously inconsistent with the picture. The window of the room we stayed in was ridiculously small. We asked the hotel to change the room. We were told that the hotel only had two family rooms, both with such small windows. Therefore, the picture is meant to deceive consumers. I asked the hotel to compensate the hotel. The hotel put forward some very false plans and showed no sincerity at all. They even said that because of the concert that day, the price of the room that originally cost around 600 was increased to 1800. It is really unacceptable. We can unsubscribe and finally handle part of the claim through a third-party platform, but we are required to retain my right to leave negative reviews.
Secondly, the trash can next to the elevator on the floor. When we returned to the hotel at ten o'clock, there was already so much garbage. Because of the hot weather, it smelled like a mixture of food waste. The garbage was still there at twelve o'clock, at least in this state for more than two hours. .
Originally, Atour was my first choice for accommodation when traveling. I never expected that I would stay at Atour like this in Nanjing. It is not as good as a fast hotel. Please choose carefully. It is really bad. I am a fan of Atour.
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