Anonymous User
August 24, 2023
This is the first time in my life to give a bad review to a hotel. Your actual room and the room posted by Ctrip are simply a big photo scam and completely inconsistent. As soon as I entered the room, it was full of smell, mixed with the incense you burned. After I entered, I opened the window of the room for a long time before it could dissipate. Secondly, I asked you before booking whether there was a hotel parking lot, and you said yes, but it turned out that the parking lot was in your front yard? ? ? When I came back at night, I parked 4-5 cars and it was full. There was no place to park. The intersection into the yard was extremely narrow, which caused my car to be scratched. I parked the car at the Outlets the night before the last day. Walk to the hotel from the underground parking lot. Another thing, it was my first time staying in a hotel. The hotel only had large bath towels, no small towels for washing my face, and no square towels for wiping my hands. The first day we came back from going out, they didn't clean up for us at all. We threw out the garbage by ourselves. The next day, we asked the aunt to clean it for us. After cleaning, we didn't even put mineral water in. Finally, when I checked out at noon on the third day, I asked you if I could check out at 2 p.m., and you said it would be around 1 p.m. at the latest. We said yes, and then we came to check out at 1:50, but you actually charged us an extra room fee of 80 yuan. I would like to ask, since you can charge by the hour, you asked us to pay for the late check-out. Then why didn't you tell us when you called us in the morning? ? Let customers mistakenly think that you can provide free late check-out. I’m really angry and want to curse 🙏🏻🙏🏻🙏🏻🙏🏻
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