Guest User
June 24, 2024
Two days before check-in, hotel staff Betty contacted me to ask if I had any personal needs for staying in the hotel, so that I could prepare in advance and try to meet them. I casually mentioned that the hotel gave me a little lion keychain and a customized room card in Shanghai RC, and Betty remembered it silently in her heart.
On the day of check-in, Betty went downstairs to greet me and told me that the room was ready, and took me and my mother into the room. She specially prepared a Kong Fuzi lion, a bouquet of flowers and a welcome card drawn by Lingna Belle herself. She said that she saw that my WeChat avatar was Lingna Belle, so she drew one specially. Afterwards, she also introduced the placement of various items in the room in detail, and prepared a Nanjing version of the customized room card for my mother and me. Betty's sincerity made us feel at home.
The next morning, when I had dinner at the hotel, when my mother asked the staff about the location of the porridge, the staff not only enthusiastically took my mother to find the placement, but also took the tableware, and personally served her porridge and added seasonings. My mother praised the hotel's service details!
It is worthy of being the first choice hotel in my heart! Full marks for details!
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