Vienna Hotel (Nanjing Software Avenue Branch)

First of all, the check-in experience was particularly bad. On the first night, the room still had toilet paper used by the previous guest. I forgot about it and extended my stay the next day. The service attitude at the front desk was amazing. Because the room type I booked was different, I wanted to extend my stay and change rooms. The front desk asked me what room to change, and then I didn’t have any sense of good service. It seems that they didn't have this service concept for a few days after arriving, and then they changed my room. When I was relaxing and listening to music in the room, suddenly, the door opened, and a strange man stared at me. I was very upset. Speechless. I called the front desk, but the first person didn't answer. The second person shirks responsibility by saying he doesn't know the situation. Until now as of today. Haven't said give me an answer yet. It was a really bad experience, not recommended. Poor service. Poor hygiene. The front desk operation process is not up to standard, resulting in duplication of rooms.

因為出差的關係，住過多個城市的維也納國際酒店，這次的最令人難忘。 房間衞生堪憂：床上有未清理的長頭髮（我本人短髮）；上一個住客的口杯上有污漬沒清理。 前台工作不負責任：因為覺得原房間吵，跟前台協調換房間。前台開始説讓我直接拿行李去新房間，會讓服務生幫忙開新房間的門，再來制卡，也不理解為什麼當時不給制卡。然後我換號房間，鎖了門，正在辦公中，突然門被一位男士刷開了。。。下樓協調，前台説上一個前台服務員並沒有在系統中操作換房，把我們的房間又給了別人。。。如果我當時沒有穿戴整齊，或者在洗澡，，這也太可怕了。