Nanjing Suning Universal Hotel Reviews
Nanjing Suning Universal Hotel
No. 198-1, Jiangshan Road Jingxin, Pukou District, Nanjing, Jiangsu, 210031, ChinaView Hotel Details
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Nanjing Suning Universal Hotel Guest Reviews
4.7/5
Outstanding
545 review
Verified reviewsLocation4.8
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(545)
Positive reviews(531)
Reviews with photos/video(57)
Classy environment(62)
Easy to get around(51)
Large rooms(48)
Friendly front desk staff(35)
Delicious breakfast(22)
Close to metro(22)
Quiet & comfortable(15)
Loved the view(9)
Negative reviews(14)
Anonymous User
Superior Queen Room
Stayed in Feb 2024
Business travelers
25 review
Outstanding
Posted on Mar 8, 2024
Recommended hotel , nice hospitality , strategic place , good facility
Response from Property: Dear Guest.Thank you for choosing to stay in Nanjing Suning Universal Hotel.Your satisfaction is our driving force.We look forward to your coming again！
Matty007
Superior Queen Room
Stayed in Feb 2023
Solo travelers
2 review
Outstanding
Posted on Apr 6, 2023
Friendly and helpful staff. Front desk ladies speak English. Walking distance from the subway, mall and food courts.
Response from Property: Dear Guest,Thank you for choosing to stay in Nanjing Suning Universal Hotel.Your satisfaction is our driving force.We look forward to your coming again！
Guest User
Superior 2-bed Room
Stayed in Nov 2022
Family
2 review
Very Good
Posted on Dec 15, 2022
Good value for money
Response from Property: Dear Guest.Thank you for choosing to stay in Nanjing Suning Universal Hotel.Your satisfaction is our driving force.We look forward to your coming again！
Anonymous User
Deluxe 2-bed Room
Stayed in Aug 2022
Travel with friends
11 review
Outstanding
Posted on Oct 18, 2022
Very nice service and good environment! Thanks and I’ll return stay here again!
Response from Property: Dear Guest.Thank you for choosing to stay in Nanjing Suning global hotel.Your satisfaction is our driving force.We look forward to your coming again！
Riza
Superior Queen Room
Stayed in Jul 2022
Travel with friends
3 review
Amazing
Posted on Aug 16, 2022
We had a relaxing time and the staffs are so helpful and accommodating.
Response from Property: Thank you for staying in our hotel.I am very delight that you had a relaxing time in our hotel.Looking forward to see you again.
Venna Tanyaradzwa
Superior Queen Room
Stayed in Feb 2022
Other
1 review
Outstanding
Posted on Mar 30, 2022
The best hotel I’ve ever stayed at ever since I came to China. The decor was great. Modern Victorian style decor and a bit of Chinese Traditional decor. The shower water pressure was amazing. The best shower I’ve ever had.
Response from Property: Dear Guest.Thank you for choosing to stay in Nanjing Suning global hotel.Your satisfaction is our driving force.We look forward to your coming again！
A.A.Z. Yaghuti
Superior 2-bed Room
Stayed in Jul 2023
Other
8 review
Very Good
Posted on Aug 9, 2023
It was Ok
Response from Property: Dear Guest.Thank you for choosing to stay in Nanjing Suning Universal Hotel.Your satisfaction is our driving force.We look forward to your coming again！
Guest User
Balcony Panoramic Queen Room
Stayed in Jan 2024
Travel with friends
1 review
Posted on Feb 13, 2024
Never open the bathroom sink stopper, it will stink! The room was not cleaned well and there was hair and garbage from the previous guest on the floor. The bathroom shower head was full of scale. The soundproofing is very poor. Even if the room next door is slightly louder, you can clearly hear it. I kept waking up and falling asleep to the sound of doors closing in the corridor all night. I didn't sleep very well. The door cracks allow light to pass through on three sides (lights from the corridor outside the door), so there is no need to turn on the lights when going to the toilet at night. The air conditioner is very uncomfortable. No matter how it is turned on, the air is hot. When it is turned off, it is a bit cold at night.
After reporting the problem, the service attitude was acceptable, but the actual problem was not solved. This hotel was recommended by a Nanjing local, but the result was shocking, and it was only superficial. Friends who are locals in Nanjing said they would never recommend this store again.
Original TextTranslated by Google
Response from Property: Dear guest, we regret that your stay did not meet your expectations. We are deeply sorry. We attach great importance to the problems you reported on the day of check-in and actively solve the problems. We also conduct hygiene training for guest rooms, strengthen double inspections by departments and quality inspections, and ensure room hygiene. At the same time, we value the experience and feelings of every guest and value their feedback. You wanted to give you some discounts and upgrades during your stay, but you refused. However, we really cannot satisfy your offer of room rate reduction and exemption. We hope you understand. . Here we sincerely wish you good health, family happiness and all the best!
Guest User
Superior Queen Room
Stayed in Jan 2024
Family
3 review
Posted on Feb 12, 2024
The overall appearance is good and the transportation is relatively convenient. However, the internal facilities are relatively old, and the overall style is the pastoral European style that was popular in the past. The white exterior paint has fallen off, and the mirror door of the wardrobe does not close smoothly.
Original TextTranslated by Google
Response from Property: Hello dear guests! We are very sorry that we could not bring you a satisfactory stay experience. The equipment and facilities in the guest rooms are maintained and upgraded every year. You mentioned that the furniture color issue has also been included in this year's planned maintenance. At the same time, the housekeeping department supervisor is also required to strengthen the inspection of facilities and equipment, and strive to provide guests with a satisfactory and comfortable stay environment. . We look forward to seeing you again to see all the improvements we have made to your questions!
Guest User
Deluxe 2-bed Room
Stayed in Jul 2024
Family
1 review
Posted on Aug 3, 2024
After I left the store, I called and said that a pillowcase was yellowed and I would be charged for it. This was the first time I had encountered this in so many years of business travel! funny!
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for your dissatisfaction during your stay. After you checked out on the same day, the hotel housekeeper found a mark on a pillowcase in the room. He cleaned it in time, but the mark still could not be removed. The hotel The front desk will contact you promptly to explain the situation. We will charge 50% of the original price of the pillowcase as appropriate and obtain your consent. We attach great importance to the stay experience of every hotel guest and continue to improve service quality and efficiency. We sincerely hope you can come again Our hotel wishes you a happy life and smooth work!
Guest User
Superior 2-bed Room
Stayed in Jul 2023
Booked for others
2 review
Posted on Aug 9, 2023
The service attitude was extremely poor. The extended room was occupied by others, things were lost, and the problem was not solved proactively. There were various excuses. It was seriously suspected that the room was double working. The hotel management was too chaotic.
Facilities: Poor
Hygiene: poor
Environment: poor
Service: Poor
Original TextTranslated by Google
Response from Property: Dear guests, hello! When reviewing the extension order, the hotel front desk staff failed to find that the name on your extension order was different from the person staying in the room. As a result, you were unable to extend your stay in the original room. We are deeply sorry for the inconvenience caused to you. The hotel leaders attach great importance to the hotel's service quality. They have criticized and punished the employees on duty. They have contacted you in a timely manner and actively communicated with you. We hope to gain your understanding. All staff at Nanjing Suning Universal Hotel sincerely look forward to your visit again!
Anonymous User
Superior 2-bed Room
Stayed in Jul 2023
Family
4 review
Posted on Aug 5, 2023
The room is very bad, the service is bad, the location is bad, the front desk has no service attitude at all, the bed is very hard, and it doesn't feel clean. It is not worth staying here. There is no service and it is not clean.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Nanjing Suning Global Hotel. We attach great importance to the front desk service and guest room sanitation you mentioned, which has caused a bad impression on you. We sincerely apologize to you. We will definitely cooperate with relevant departments to improve the hotel's environmental sanitation and strengthen training, so that every guest can feel the warm and efficient service of Nanjing Ning Huanhuan Hotel at all times. Looking forward to your visit again!
Taozixiaojiejie。
Superior Queen Room
Stayed in Dec 2022
Solo travelers
2 review
Posted on Jan 9, 2023
In a nutshell, the exterior is gold and jade, but the exterior looks good, and the lobby is okay. As for the European style, the appearance looks like it, but the room is not that good, too old, too old, especially the bathroom. I can't get any older, and the bathing facilities are the biggest complaint. Since the shower is in the bathtub, can I still take a bath in the bathtub? Furthermore, when you get down from the bathtub, if you have shorter legs, do you have to support the wall? The countertop is designed to be so high. There was a welcome fruit when booking the room, but it was not delivered until 4pm. . When I asked, it wasn’t time yet. Do you plan to deliver it for dinner if you wait a little longer? ?
Original TextTranslated by Google
Response from Property: Dear guest, hello! First of all, we deeply regret that we were unable to bring you a satisfactory check-in experience this time. Secondly, Suning Universal Hotel Nanjing is a long-established hotel in Qiaobei. The facilities and equipment of the rooms have been continuously upgraded and renovated over the years, so we have a variety of room types, some equipped with bathtubs, some equipped with separate shower rooms, and some wet and dry. Separate, guests can choose according to their own preferences. The hotel welcomes fruit to be delivered uniformly around 4pm. When customer demand is high, there will be a delay. We hope you can understand the inconvenience this may cause! Finally, all the hotel staff wish you a happy New Year and smooth work!
Guest User
Superior Queen Room
Stayed in Nov 2022
Business travelers
2 review
Outstanding
Posted on Dec 19, 2022
The transportation is convenient, and the service from Rongfang at the front desk is good. Every time a friend comes, he will recommend this hotel.
Original TextTranslated by Google
Response from Property: Hello, dear guests! We sincerely thank you for your love and support for the hotel. Your affirmation and praise for the hotel inspire us deeply! We will make persistent efforts so that every customer who comes to the store can enjoy the best service. welcome next time!
Guest User
Superior Queen Room
Stayed in Oct 2022
Booked for others
17 review
Outstanding
Posted on Dec 1, 2022
The double bed room I stayed in was booked for relatives who came to Nanjing from other places. The room is spacious, clean and tidy, and the front desk service is friendly. Due to some small episodes during the epidemic, they were successfully resolved under the coordination and communication between Ctrip and the hotel's front desk supervisor, and I am very satisfied.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing Nanjing Suning Universal Hotel, and thank you for your timely evaluation of the hotel. I hope the hotel's dedicated service has left a good impression on you. We look forward to your visit again.