Anonymous User
June 28, 2022
This is the first time I have encountered such a disgusting experience in an apartment after staying in a hotel for such a long time. Let me tell you about the background of the hotel. I am a pregnant woman and I came to live here because it is very close to the hospital where I have a miscarriage. Tossing, I had to keep a happy mood during the miscarriage period, but I was so angry! Today I can't live anymore, I'm afraid I won't be able to keep my baby if I live here!
First: The environment is old, the bed and sofa are dilapidated, the sanitation is beyond my glasses, moldy everywhere, there are three cigarette butt holes in the bathtub, and there is no normal plug in sight, and there is a multi-functional charging box on the bedside, and there is a charge , think about money and think crazy about your home, the air conditioner doesn’t work, there are 2 panels for each decoration, only one can be used, the phone receptionist replied that all rooms are not available, why don’t you install the air outlets on both sides! In order to save you simply install an air outlet directly on the line. There are so many holes in the bedding, sheets and pillowcases, how short of money is your family, and you use bedding with holes for guests? The mattress under the sheets is full of blood clots. This is the relatively clean mattress I live in in their house! My mother didn’t even dare to sit down in the room that was changed earlier. After the bed sheet was removed, it was as shocking as a murder scene! There is also an air conditioner. The average temperature of the room is 26. After cooking a meal, it directly rises to 28.29. The carpet was dirty, and after the child crawled, his little face developed a red rash due to allergies.
Second: service, every time I call the front desk to remind me to start at least three times, the refrigerator can’t be used, because I have medicine for injections, I need to refrigerate it, and I made it very clear in advance, but it took me several hours to see that the refrigerator is fine, one All the ice cubes for cold drinks in the refrigerator at night have turned into water. It turns out that it was good when the last guest stayed.. What does it matter to me if it is good when other people live? I only care about whether it is good when I live in it! What logic! I asked for a quilt and called three times to start, but I was reluctant to wait several hours before I was late. Oh, I dare you to spend money to buy gas to bear it. The baby is so hot that I myself spend extra money to open a room in the middle of the night Put the child to bed! There are picture chat records as evidence.
Third, let's talk about customer service and cleaning, it's wonderful. Speechless, top quality, come over and stop at the door, ask in a questioning tone, can you still live today? We have run out of paper towels, so we need to order toilet paper and toilet paper towels. Tell me again, you can’t live today, and you won’t be given if you don’t continue to live. No.. what? If we don’t stay longer, we don’t clean up. We usually clean up the trash by ourselves, and we didn’t ask her to clean it once. I can’t even ask for a paper towel when I run out of paper towels? Give me a sentence that requires cost! With a questioning tone, I can't live in a house and I need to report to you? There is also purified water, not to mention the small bottle. Children need a lot of water to drink milk. A small bottle of 350ml is not enough even for washing the milk and washing the bottle. It is said that you can give up to 4 bottles, and you have to spend money if you want it. I will call Respond to the front desk, give two more bottles and say no, I said that the baby needs a little more water to make milk, you can’t make milk with tap water, and the answer is yes, I asked if I can give one more bottle, the answer is no, I have to have one more Bottles have to cost extra, I lived here for 10 days. Can't you give me an extra bottle of water? The 500ml of water was changed to 350, and told me that our boss asked to do this because of the cost! Your boss is short of money and crazy, right? He is reluctant to give you water and paper towels. Don’t open it, just close the door! The rubbish in the central mansion is not comparable to the Sweetome Hotel in the same building. I have two rooms, one is from the central mansion and the other is from the Sweetome. Their Sweetome water is 500 in large bottles. The auntie is very clean and has a good service attitude. If I have any problems, I will solve them immediately. I know that I am a pregnant woman and I am trying to save my baby. Every time I need something, I will send it right away, not to mention water. I will prepare as much as I need in advance. I know my house The baby is small, and a mosquito killer lamp was specially sent for us to use. As for the rubbish in your Central Mansion’s trash, I don’t want to give a bad review. I saw that the attitude of a lady in WeChat customer service is okay. I’ll trouble her to change another room at night, but she didn’t say anything. There are 2 rooms with disabled air conditioners) As a result, your front desk and cleaning staff are more weird than the other, and the other is more arrogant than the other, and the attitude of behavior has reached the point of outrageous intolerable! I don't scold you. I'm not only sorry for myself. I'm even more sorry for the guests who will come to the hotel later!
Also, don't reply routinely, saying that I am the trustee of the Sweetome Hotel! I don't have an order to prove it! There are chat records as evidence, and the number of phone calls as evidence! If you ask for a hammer, I can beat you to death! Accept criticism honestly, face up to problems, and make corrections! I don't even want to give one point!
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