The Westin Nanjing Xuanwu Lake Reviews

Response from Property: Dear guest, thank you very much for your feedback about our hotel. We sincerely apologize for the problems you encountered during your stay. We take your feedback very seriously and we do have some issues that caused your stay to not be as pleasant as you expected. We will step up carpet cleaning and replacement to ensure the next guest's stay is more pleasant. We also appreciate your suggestions for our brand. We will seriously consider your opinions and work hard to improve the quality of our services to ensure that our guests can enjoy a better stay experience. Finally, we would like to apologize again and assure you that we have taken steps to resolve these issues. We hope you will visit our hotel again and give us the opportunity to provide you with better service.

Response from Property: Dear guests, hello! Thank you very much for choosing the Westin Nanjing. We are very glad that our thoughtful and enthusiastic service has brought you a more satisfactory stay experience. We will continue to improve the English ability of our employees. Thank you for sharing your experience with us. We will constantly improve the quality of service and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and look forward to your next visit! Thank you again for your valuable advice.

Response from Property: Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

Response from Property: Dear traveler, the beautiful scenery during the trip is worth experiencing with our heart. Always come to Nanjing to taste the unique scenery of Jinling City. You can walk from the hotel to Xuanwu Lake, and you can also explore more along the way to the Millennium Ancient Temple Jiming Temple The beauty of Jinling. Shiziqiao, Dingjiaqiao, and Matai Street near the hotel are also must-eat spots for Internet celebrities. They are less than 500 meters away from the hotel, and Tongjia Lane's Northwest Qiaotou beef pot stickers, Guizhou rice noodles, and YYDS. The plum blossom cake located on Matai Street is super good-looking and delicious, try it for sure! The hotel is close to Nanjing Railway Station, directly connected to the subway station, only 3 stations away from Xinjiekou in the city center, and only 5 subway stations away from Confucius Temple. Partial windows can be opened in the room for ventilation, and measures such as multi-frequency disinfection, non-contact robot takeaway and food delivery can be taken. . We sincerely hope to bring you a high-quality and personalized Westin stay experience. Looking forward to your visit again, I wish you a happy life.

Response from Property: Dear guest,Thank you very much for taking the time to share your feedback with us. We truly value your opinion and apologize for any inconvenience you experienced with the noise at our entrance.We understand that being located in a Mall may contribute to the noise levels, and we appreciate your understanding in this regard. However, we want to assure you that we are continually working towards finding ways to minimize any disturbances caused by the surroundings.Your comfort and satisfaction are our top priorities, and we genuinely appreciate your patience and mental preparedness during your stay. We are committed to providing a pleasant and peaceful environment for all our guests.Once again, thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and create a more enjoyable experience for you.