To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(5331)
Positive reviews(5224)
Reviews with photos/video(1419)
Delicious breakfast(468)
Friendly front desk staff(467)
Convenient for shopping(333)
Close to metro(259)
Secluded lake view(202)
Perfect for kids(159)
Has rooms for families(103)
Great swimming pool(80)
Negative reviews(107)
Guest User
Deluxe Panoramic Twin Room
Stayed in Oct 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Dec 1, 2024
The room stayed was designed with Japanese animation characters. It was felt very warm.
They said a long time ago it was designed for the children, however I think they can appeal to those female customers as well.
Guest User
Executive Room - Lake-View, City-View (2 Beds)
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 22, 2024
Westin is always a trustworthy brand. We had a great time staying there. My younger daughter saw a hotel advertising about group running program they offered and asked about it. Even though my daughter was the only one signed up for morning run the next day, a hotel employee happily accompanied her runing around the beautiful Xuanwu Lake.
Great service.
Rolex劳力士
Deluxe Panoramic Twin Room
Stayed in Feb 2024
Other
10 review
5.0/5
Outstanding
Posted on Mar 12, 2024
The staff is very accomodating and the room is clean and big. I had an Awesome experience 👍👍👍
Response from Property: 親愛的旅行家,總要來趟網紅南京,品一品小紅書收藏夾裏收藏已久的金陵特有風光。您可從酒店步行至玄武湖或登上網紅雞鳴寺賞金陵繁花盛景。酒店附近的獅子橋、丁家橋、馬台街也屬網紅必吃打卡地,離酒店不到500米,童家巷的西北橋頭牛肉鍋貼,貴州米線,YYDS。位於馬台街的梅花糕,顏值超高又好吃,嘗一嘗準沒錯!酒店緊鄰南京火車站,直通地鐵站,距市中心新街口僅3站、夫子廟僅5站地鐵可達,房間內可局部開窗通風並採取多頻消毒、無接觸機器人外賣送餐等措施。我們真誠地希望能夠帶給您高品質、個性化的威斯汀入住體驗。期待您的再一次光臨,祝您生活愉快工作順利。
Guest User
Deluxe Panoramic Queen Room
Stayed in Oct 2024
Business travelers
4 review
3.5/5
Posted on Nov 14, 2024
for state is ok hotel little old
one thing the bed is verycomfortable
PBP
Deluxe Panoramic Queen Room
Stayed in Nov 2023
Couples
3 review
4.7/5
Amazing
Posted on Dec 27, 2023
Great view from the room (28th F). Very satisfied with the stay. The staff was friendly and welcoming. An only complaint would be the dinner menu a la carte which was disappointing.
Spore Grandfather
Deluxe Panoramic Twin Room
Stayed in Apr 2024
Family
1 review
2.7/5
Posted on May 22, 2024
Hotel is definitely showing its age of over 15 years old. The carpet is so worn out and dirty that we r not sure if it’s grey or just dirt! The Westin brand should not be used for this hotel as it’s misleading for a global brand…at best a Courtyard by Marriott. Do not recommend for the price.
Response from Property: Dear guest, thank you very much for your feedback about our hotel. We sincerely apologize for the problems you encountered during your stay. We take your feedback very seriously and we do have some issues that caused your stay to not be as pleasant as you expected. We will step up carpet cleaning and replacement to ensure the next guest's stay is more pleasant. We also appreciate your suggestions for our brand. We will seriously consider your opinions and work hard to improve the quality of our services to ensure that our guests can enjoy a better stay experience. Finally, we would like to apologize again and assure you that we have taken steps to resolve these issues. We hope you will visit our hotel again and give us the opportunity to provide you with better service.
PollyE
Deluxe Panoramic Queen Room
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
It was my first time to Nanjing. I enjoyed the hotel, and the location was great.
Response from Property: 親愛的旅行家,總要來趟網紅南京,品一品小紅書收藏夾裏收藏已久的金陵特有風光。感受金陵盛夏,您可從酒店步行至玄武湖或登上網紅雞鳴寺賞金陵繁華盛景。酒店附近的獅子橋、丁家橋、馬台街也屬網紅必吃打卡地,離酒店不到500米,童家巷的西北橋頭牛肉鍋貼,貴州米線,YYDS。位於馬台街的梅花糕,顏值超高又好吃,嘗一嘗準沒錯!酒店緊鄰南京火車站,直通地鐵站,距市中心新街口僅3站、夫子廟僅5站地鐵可達,房間內可局部開窗通風並採取多頻消毒、無接觸機器人外賣送餐等措施。我們真誠地希望能夠帶給您高品質、個性化的威斯汀入住體驗。期待您的再一次光臨,祝您生活愉快工作順利。
Bull dragon
Deluxe Panoramic Twin Room
Stayed in Nov 2024
Family
10 review
3.7/5
Posted on Dec 23, 2024
Good location. Clean. Good service
Wee Jie
Deluxe Accessible Room - with View (Double bed)
Stayed in Feb 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 24, 2024
Great view of Xuanwu lake. Room was big and bed was comfortable. Breakfast spread was decent.
Response from Property: 親愛的旅行家,總要來趟網紅南京,品一品小紅書收藏夾裏收藏已久的金陵特有風光。您可從酒店步行至玄武湖或登上網紅雞鳴寺賞金陵繁花盛景。酒店附近的獅子橋、丁家橋、馬台街也屬網紅必吃打卡地,離酒店不到500米,童家巷的西北橋頭牛肉鍋貼,貴州米線,YYDS。位於馬台街的梅花糕,顏值超高又好吃,嘗一嘗準沒錯!酒店緊鄰南京火車站,直通地鐵站,距市中心新街口僅3站、夫子廟僅5站地鐵可達,房間內可局部開窗通風並採取多頻消毒、無接觸機器人外賣送餐等措施。我們真誠地希望能夠帶給您高品質、個性化的威斯汀入住體驗。期待您的再一次光臨,祝您生活愉快工作順利。
Guest User
Selected Room - City-View (2 Beds)
Stayed in Aug 2024
Couples
2 review
3.5/5
Posted on Sep 27, 2024
Convenient location next to metro station.
Jihoon
Deluxe Panoramic Queen Room
Stayed in May 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Jun 16, 2024
very good location, near by xuanmu lake.
very good breakfast.
Response from Property: 親愛的旅行家,總要來趟網紅南京,品一品小紅書收藏夾裏收藏已久的金陵特有風光。感受金陵盛夏,您可從酒店步行至玄武湖或登上網紅雞鳴寺賞金陵繁華盛景。酒店附近的獅子橋、丁家橋、馬台街也屬網紅必吃打卡地,離酒店不到500米,童家巷的西北橋頭牛肉鍋貼,貴州米線,YYDS。位於馬台街的梅花糕,顏值超高又好吃,嘗一嘗準沒錯!酒店緊鄰南京火車站,直通地鐵站,距市中心新街口僅3站、夫子廟僅5站地鐵可達,房間內可局部開窗通風並採取多頻消毒、無接觸機器人外賣送餐等措施。我們真誠地希望能夠帶給您高品質、個性化的威斯汀入住體驗。期待您的再一次光臨,祝您生活愉快工作順利。
Guest User
Deluxe Panoramic Twin Room
Stayed in Feb 2024
Family
31 review
3.7/5
Posted on Apr 2, 2024
Should improve English ability of Frontline staff
Response from Property: Dear guests, hello! Thank you very much for choosing the Westin Nanjing. We are very glad that our thoughtful and enthusiastic service has brought you a more satisfactory stay experience. We will continue to improve the English ability of our employees. Thank you for sharing your experience with us. We will constantly improve the quality of service and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and look forward to your next visit! Thank you again for your valuable advice.
Guest User
Deluxe Panoramic Queen Room
Stayed in Oct 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Dec 23, 2023
Great executive lounge food and beverages. Beautiful view from my room 35-01.
Response from Property: 親愛的旅行家,總要來趟網紅南京,品一品小紅書收藏夾裏收藏已久的金陵特有風光。您可從酒店步行至玄武湖或登上網紅雞鳴寺賞金陵繁華盛景。酒店附近的獅子橋、丁家橋、馬台街也屬網紅必吃打卡地,離酒店不到500米,童家巷的西北橋頭牛肉鍋貼,貴州米線,YYDS。位於馬台街的梅花糕,顏值超高又好吃,嘗一嘗準沒錯!酒店緊鄰南京火車站,直通地鐵站,距市中心新街口僅3站、夫子廟僅5站地鐵可達,房間內可局部開窗通風並採取多頻消毒、無接觸機器人外賣送餐等措施。我們真誠地希望能夠帶給您高品質、個性化的威斯汀入住體驗。期待您的再一次光臨,祝您生活愉快工作順利。
Guest User
Deluxe Panoramic Twin Room
Stayed in Feb 2024
Family
9 review
5.0/5
Outstanding
Posted on Apr 4, 2024
We had a lovely stay here, only tok short.
Response from Property: Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.
Guest User
Selected Room - City-View (2 Beds)
Stayed in Feb 2024
Family
5 review
5.0/5
Outstanding
Posted on Mar 27, 2024
Yuki is great, really kind and helpful
Response from Property: 親愛的旅行家,總要來趟網紅南京,品一品小紅書收藏夾裏收藏已久的金陵特有風光。您可從酒店步行至玄武湖或登上網紅雞鳴寺賞金陵繁花盛景。酒店附近的獅子橋、丁家橋、馬台街也屬網紅必吃打卡地,離酒店不到500米,童家巷的西北橋頭牛肉鍋貼,貴州米線,YYDS。位於馬台街的梅花糕,顏值超高又好吃,嘗一嘗準沒錯!酒店緊鄰南京火車站,直通地鐵站,距市中心新街口僅3站、夫子廟僅5站地鐵可達,房間內可局部開窗通風並採取多頻消毒、無接觸機器人外賣送餐等措施。我們真誠地希望能夠帶給您高品質、個性化的威斯汀入住體驗。期待您的再一次光臨,祝您生活愉快工作順利。