Atour Hotel Nanjing Maqun

The room is hygienic and clean, the breakfast is rich, the hotel is in a good location, and the hotel is well soundproofed.

This is the first time I encountered Atour Hotel with such poor service attitude and such poor management level. 1. The three staff members failed to explain a single concept clearly throughout the process. 2. When the staff and customers were arguing loudly at the door of the room, they did not realize that the sound would cause interference to customers in other rooms, and there was no "noise reduction" reminder. 3. After receiving a complaint, the first thing the hotel manager should do is not to appease the customer. He interrupts the argument without even listening to the customer's description, saying that his employee is right, and insists on defending his employee's "unreasonable" attitude. There is no sense of service at all. 4. The hotel treats customers who place orders on its own official website differently or implicitly differently from customers who place orders on third parties.

Friendly service at the front desk, clean and tidy room

Bad review, at least the rooms don’t have bathrobes! More than six hundred. No breakfast either! Bad review

The room is big and tidy

The service is great

That's about it.

1. The night shift front office service is very good. 2. The environment is average. There is a barbecue restaurant downstairs and the smell will drift into the room. 3. The most important thing to complain about is the sound insulation. The bathroom sewer is right above the head of the bed. You can hear the sound of running water when the water is boiling downstairs. I didn’t sleep much all night. I was so speechless. I reported it to the front office when I checked out in the morning and was indifferent. 🤣 4. You need to buy breakfast by yourself. A portion is 48 yuan. It doesn’t matter how much money you spend. However, there are too few breakfast varieties and there is almost nothing to eat. The attitude of the waiter is also speechless. There is a big label on the open stall: There is chaos, just eat it when you want. At one o'clock, the restaurant chef said that it was difficult to make frozen frozen food. He talked a lot about it, but in fact, he just didn't want to make it~🥲