Anonymous User
May 9, 2024
On the first day I checked into the hotel, I found a water leak after taking a shower (without washing my hair). My friend told me to forget it and didn’t pursue it.
The next day after attending the music festival, I went back to the hotel to wash my hair and take a shower (it takes longer for girls to wash their hair). After the first person washed the toilet, it was already flooded with water. After wiping it with a towel, there was still too much water and there was no time to wash it off. I wanted to call. The front desk came to handle it, but the hotel's phone number couldn't be dialed for a long time, and there were no instructions for use. Finally, I used Ctrip's business phone to contact the front desk. Later, a mop was delivered. During the process of communicating with the front desk on WeChat, I went to the toilet to check the floor drain. Did I open it? I fell in the toilet and my legs were severely bruised. The only first aid supplies in the hotel that night were band-aids and no other disinfectants such as iodophor. I took a bottle of disinfectant gel and asked if this could be disinfected. It was ridiculous. There is no anti-slip sign, and the room facilities are a mess. The premium standard room booked is 26 square meters to 32 square meters, but the actual experience feels very crowded and narrow. Currently, my right leg is swollen and I have allergic symptoms to band-aids. I hope the hotel leadership will respond as soon as possible😐🥲
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