Anonymous User
August 17, 2023
I booked a 42-47 square meter room with two 1.5-meter double beds. In fact, what I saw was only a little over 10 square meters, a 1.5 square meter large bed, a 1.2 square meter bed with two stacked sofa cushions, and a sofa bed. It was too soft and uncomfortable to sleep in. I went to the boss and said that this was the only room available now😓 and I could get a refund of NT$50 per night;
There are two questions:
1. For an order that has been booked and paid for on Ctrip.com, the boss cannot provide the corresponding room? Is this considered a breach of contract?
2. A room with a usable area of only a dozen square meters is also 27-35 square meters in the boss's opinion, because it needs to be counted as a shared room😇; the room selected by the customer must be included in the shared room? Not happy!
It was already 8-9pm when we arrived at the hotel. During the communication and negotiation, the male boss tried to drive people away twice, which was a huge loss!
The hotel is close to the subway and shopping malls, making it convenient for eating and shopping.
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