Anonymous User
September 12, 2024
When we first arrived at the hotel, it was after 12 o'clock. The front desk said that the room had not been cleaned yet, so my friend and I sat downstairs and waited for the cleaning to be completed before going up. The front desk said that the room we booked was a tatami room. When we first booked the room, the order message did not indicate that it was a tatami room. Later, my friend and I asked the front desk how much we would need to add if we change to a double bed room. The front desk said that it would be more expensive than a double bed room, and it was not cleaned properly (I checked later and found that the price difference with the tatami room was only ten or twenty). Maybe they didn't want us to change rooms. At 12:30 noon the next day, the front desk called and told us to check out. Normal check-out is at 12:00, but my order message indicated that we could check out at 2:00. When we returned to the hotel after one o'clock to pick up our luggage, the room card had expired, so we had to go to the front desk. The front desk sighed and seemed speechless to us. I just want to say that the order showed that I checked out before two o'clock, and I rushed back before two o'clock. If you can't provide this benefit and didn't tell us on the day of check-in, why are you still showing off to us?
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