The Lalu Nanjing

I stayed here for three consecutive days on a business trip. The overall design is very good and has not been outdated for so many years. The front desk staff Sun Yuchen and Jisoo provided super good service. The hotel breakfast is also good. It’s a pity that the bathroom hardware is not suitable for this interstellar hotel. It should have been a Hansgrohe shower before? Then the decoration started at 8:30 in the morning on the last day. It was very loud and affected my sleep. In the future, please inform me in advance to change rooms. However, the front desk service is good, but it’s a pity that there is a problem with the hotel connection.

It was a great experience to stay at the Hanbilou Hotel when traveling to Nanjing! As soon as I stepped into the hotel, I was attracted by its design that combines the charm of the ancient capital of the Six Dynasties with modernity. From the magnificent exterior to the matte walnut decoration in the interior, it is elegant everywhere. The guest rooms are warm and comfortable. The riverside room I stayed in has a superb view. When I opened the window, the river view was picturesque, and the breeze blew, and my fatigue disappeared. The food in the restaurant is also amazing. Whether it is local specialties or Western cuisine, it is delicious. I especially want to praise Xiaoxiao and Zoe who provided service. They are warm and thoughtful. From the intimate guidance at check-in to the timely response to needs, it makes people feel warm. It happened to be my birthday when I checked in, and they also gave me a birthday cake to celebrate! At the Hanbilou, I not only enjoyed comfortable accommodation and delicious food, but also gained a lot of touching because of their service. I will choose this place next time I come to Nanjing!

This hotel looks run-down. When I arrived that night and entered the gate, I saw the neon lights of the Hanbi Building sign only half lit. My first reaction was that it was ruined and I had made a mistake. Sure enough, I checked in late that night and there was no concierge. There was only a young lady at the front desk. The young lady said that the concierge would go off work at 11 o'clock, and I could understand that. After checking in and entering the room, the first thing I saw was the oil stains on the sofa (probably not oil). I just spread a bath towel and pretended I didn't see it. The weather changed at night and it was very windy. I turned the air conditioner to the maximum, but it didn't work. I could only sleep with my clothes on. Here comes the key point. In the middle of the night, there was a small gap in the balcony sliding door and it couldn't be closed tightly. It could be locked but it leaked air. It happened to be windy. The whole night was full of ghosts howling and the wind was whistling. I almost stood there with a fork to see if it was from the sky or the earth coming to save me. At five in the morning, I decisively took out my mobile phone to request to check out, but the hotel reservation department was arranging troops in sleep. At this time, a young lady named Ai customer service sent me a message telling me that she would not reply to me until nine in the morning. I was so relieved that there are still good "people" in the long night. At nine o'clock in the morning, I received a text message that ruthlessly rejected me, telling me that my order modification was rejected (I had booked for three days at a time), and they didn't tell me the reason. I picked up the phone in anger and called the platform to inquire. I told the platform my dark legend. The platform lady was very good. She immediately helped me communicate with the hotel, and then told me that I was not allowed to check out early because of the price difference, and asked me if I could make up the price difference. I thought, isn't this a bad thing? Make up, make up immediately, make up without hesitation for a second. It's faster than later, so I immediately got up, packed up my things and left (I took something with me when I left, and later asked the errand boy to bring it back, for which I am still grateful). An interlude: I had breakfast in the restaurant in the morning, and found that some staff members took thermos cups to collect milk. I have no objection to this. It is better to give some nutrition to the employees than to waste it if they can't drink it. If I were the boss, I would agree to do this. It's just that with so many guests in the lobby, it seems that the management is a bit inadequate. Next time, I will take the initiative to distribute it when I retreat to the kitchen (friendly suggestion). In short, I will never come to this hotel again, hahahaha. Goodbye to you

During the Chinese New Year holiday, our family drove to Nanjing and stayed at the Nanjing Hanbilou Hotel. The hotel is very large and the facilities are very new. The lobby design is unique and has the flavor of Tokyo Aman. Every staff member inside is very polite with a smile. The doorman at the door took the initiative to help us with our luggage and check us in. When we checked in, a beautiful lady named Lucy in the hotel lobby immediately arranged delicious drinks and various delicious fresh fruits for my family when she learned that we drove from other places. She also gave the children a lot of chocolates and cute cakes, which made our family feel happy to go home for the New Year! Not only that, Ms. Lucy also specially upgraded a super-large super-deluxe river view room for us. The view is beautiful and the room is very beautiful! Thank you again to Ms. Lucy of the hotel. Next time, I will definitely choose this hotel without hesitation!