Homeinn Selected Inn (Nanjing Bridge North Hongyang Plaza Liuzhou East Road Subway station)

It took me a few days to recover before my condition stabilized. Let me start with my conclusion: I will not stay at any Homeinn hotels again in the future. 1. The room card was invalid on the day of check-in. I had to change the card twice in a row before entering. The next day I renewed my room at around 5pm, and I was happily preparing to go out for dinner. Suddenly the power went out and the room became dark, causing me to become claustrophobic and have a panic attack. My partner called the hotel front desk to report it, and finally received a card from a robot. After the power was restored, I relied on my partner to comfort me for nearly an hour before I felt better, and no apology was given until I checked out of the hotel. [I did not tell the hotel about my physical condition at the time because my condition deteriorated rapidly and I and my partner did not want to waste any more energy] 2. On the day of check-in, the front desk took out a small note with a QR code on it, and asked you to scan the code in the name of complimentary breakfast. I told Ctrip that breakfast was included in the room booking and we would not eat it. She still insisted on letting us scan the QR code. At the beginning of the trip, she was in a happy mood and was considerate of the front desk staff. My partner and I scanned the QR code. After that, the registration and login message was displayed asking us to enter our ID cards. number, and finally found that it was registered for Home Inn’s mini program, as shown in Figure 1. When my partner checked out at the end of the trip, the front desk directly asked for the phone number and verification code on the pretext of giving him a foodie card. My partner refused, and the front desk introduced how the card was. My partner refused again and said that he would not stay here again, so the front desk gave up. Say that's okay. So far, there has been no condolence or apology for the fact that the room card was always invalid at first and the power in the room was cut off later. —— My body is shaking as I recall and type this. I have always used Ctrip to book hotels. I have stayed in some chain hotels and small hotels. I have also stayed in five or six Home Inns (Picture 2). There have been some minor frictions about hygiene and other issues. I have always upheld the idea of ​​​​being considerate to each other. I don’t like to write reviews at first. , but as long as the hotel service attitude is good or the staff asks if they can give a good review, I will give it. The only negative reviews were for Homeinn hotels. Regardless of whether it was a coincidence or not, the impression of the Homeinn brand was already bad, and it would be a lightning rod for family, colleagues, and friends around me. Finally, I would like to thank Ctrip customer service for their care and help. The first time I stayed at Home Inn and checked out overnight in 21 years. At that time, I was really angry with the store and left a bad review. Ctrip customer service called to understand the situation and expressed concern and condolences, and compensated with a gift card; the second time is this time, because I asked Ctrip customer service about the hotel price adjustment. The customer service actively understood the situation and communicated with the hotel. Finally, they compensated me for the price difference out of their own pocket.

The location of the hotel is okay. There is a free parking space at the door, but it is first come, first served. Those who arrive late can park on the roadside, which is free at night. Some facilities in the room could be updated. For example, there is only one socket at the bedside. For example, in the room I stayed in, the bathroom handle was loose. It would be in the way if the guest broke the handle and couldn't get out.

The waiter in the restaurant had a very bad attitude and spoke strangely. The key point was that the child wanted to eat noodles and asked him to eat it. The child looked at a pot for a long time without grunting and then drank the noodles. As a result, he yelled and kept talking, and even told the child Emo. The two pairs of eyes kept staring at the guests to see if they had eaten too much. Is this breakfast deliberately made into pig food for fear of people eating too much? No appetite, no taste at all.

Front desk service is very poor.