Nanjing Jiangning Baijiahu 1912 Atour Hotel

The 1912 Atour Hotel, located in the Jinying Baijia Lake business district in Jiangning District, Nanjing, Jiangsu Province, has only been open for a year, and we've stayed there multiple times! With its prime and convenient location and competitive rates, it's a top choice for business travelers. The hotel has a new general manager, and compared to my stay last month, this experience was a mixed bag. It's hard to describe! While I didn't give a negative review, I'd still like to ask the new owner to do some self-reflection and let her rate it herself! I didn't enjoy the tea upon entering the hotel! I never received the welcome letter, but there were dozens of written welcome cards in the front desk drawer! In the business self-service area, the air conditioning wasn't working, the copy machine was out of paper, used paper cups and empty bottles weren't collected, and the trash can was overflowing... In the self-service laundry room, the laundry bags, Nongfu Spring bottles, and bagged laundry detergent were gone, and the laundry baskets weren't delivered to the rooms...a stark contrast to my previous experience! Late at night, for a bowl of porridge, two staff members confronted the guests without greeting, then locked the door and went into the kitchen with two bowls... leaving them with 3.5 sliced salted duck eggs! The bottles of hand soap and shower gel in the room were completely empty... Having fresh lychees for breakfast was a rare highlight of the experience!

This was probably the most uncomfortable Atour hotel I've stayed at. First, the soundproofing was terrible. The decor was incredibly noisy. It was all so noisy that I woke up early in the morning. We were traveling with a group of friends, and I wasn't the only one with a negative impression of this hotel. None of our three rooms were satisfactory. Amenities: As a long-time Atour member, this hotel had the worst beds! Environment: Parking is inconvenient and requires a long walk. Those traveling with children and luggage should consider this carefully. Service: The service was the most infuriating part! They didn't answer my phone calls, and their WeChat replies were incredibly slow! The parking lot was so hard to find! They didn't answer my phone calls, and Nanjing's traffic was so congested! The check-in process was also very slow and terrible! Terrible, terrible! Absolutely terrible!