Atour Hotel Nanjing South Station North Square

The environment is good, and it takes only a few minutes to walk to the South Station. The central air conditioning is very powerful, and the smart toilet is also very easy to use. However, the sound insulation is average, and you can hear the noise in the corridor. In addition, the water in the water heater is hot and cold.

I went to two provincial capitals (Hefei and Nanjing) in the last two weekends, and chose the local Atour hotels: Atour Hotel in Hefei City Hall Square and Atour Hotel in Nanjing South Railway Station North Square. The two experiences of the same brand hotel are surprising. The hospitality, warm reception and careful service of Atour Hotel in Hefei City Hall Square have given me a good impression of the Atour brand, but a week later, when I came to Atour Hotel in Nanjing South Railway Station North Square, the feeling suddenly dropped: First, when you come out of Nanjing South Railway Station North Square, you can hardly see the word "Atour" in the dense hotel advertisements on the left, and it is rare to see the "Atour" sign at the intersection. The main entrance of the hotel is on the back of the building facing the avenue, which is difficult to find. Second, the reception staff at the hotel provided poor service that day, and the reception was cold. When I inquired about the breakfast restaurants near the hotel, the answer was that the hotel had a restaurant, but I didn't know about the restaurants outside. When I inquired about whether the Atour member room could be upgraded, the answer was that it had been upgraded for you, but I was given a superior room at the elevator entrance on the third floor of the hotel. There was constant noise at night, and they were really good at fooling customers. Even the instructions for using the air conditioner in the guest room were mechanically recited, not to mention the manners and tone of actively greeting guests. In this way, as two newly opened Atour hotels in 2024, their "user first" service concept is still very different in different places, and the realm of "starting from accommodation lifestyle, allowing people to have a warm connection" may still be a gap in a certain Atour. Of course, the hardware facilities, cleanliness and environment layout of the Atour Hotel in Nanjing South Station North Square are still in place.