Guest User
March 30, 2024
There were ants in the room. When I called the front desk, the front desk just asked the aunt to clean it. They didn't offer to change my room. The front desk asked me to find it when I left. They still blamed me for getting food when I came. The front desk responded to the problem by always discussing where the ants came from, saying that there is no ant nest, where do the ants get in, please can your hotel still be occupied when there is an ant nest, and they did not give me a solution to the problem at all. I said what do you want? Solve it, but it turned out that it depends on what I say. This situation happened in your hotel and you actually asked me to come up with a solution. It was the first time I encountered this situation. Isn’t it my first time? I said I had videos and photos, but the result Where can I discuss whether this is an ant? The cleaning lady has already gone in and swept out the ants. Can I still lie to others? In the end, I said that I would be refunded half of the room fee, but she told me directly that I could not refund it, and said that I could only refund five yuan. 10. Please, it’s already good that I didn’t ask you to refund everything. Normally, you should refund one and compensate three. You didn’t tell me in advance that you can’t bring things in because it will attract ants. If you told me, then I definitely wouldn’t stay, but You didn't inform you in advance, and no matter what the situation is when ants appear in the hotel, it is the hotel's problem. You don't have to let me figure out how to solve it while evading responsibility. If I didn't come to you at the time, would you just pretend that it never happened?
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