Anonymous User
September 3, 2024
When we first came to stay on the 3rd, the lady at the front desk was quite nice. She upgraded our room type for free, which was the only good thing about this stay. Street-side hotels are sometimes noisy. I booked this hotel for the projection at first, but the projection in the store could not be aligned with the screen. After multiple adjustments, it automatically bounced back to its original position. I went to the front desk and was told that it could not be handled now, so I gave up and did not look at it. In addition, the projection equipment was loose during the adjustment process and was easy to fall off. I took it down and put it aside out of concern.
The next morning, the front desk changed shifts and called to ask if I would extend the room. I said I would extend the stay at the platform. After hanging up the phone, someone knocked on the door again to ask if I would extend the stay, and asked if we were not originally in a certain room. Soon after the explanation, I knocked on the door for the second time and asked again about the name and other things. The third time, they knocked on the door again, saying that the room type I renewed was wrong, and asked again whether we should live in a double standard room.
Finally, I was speechless and angry. Please communicate the information clearly when the front desk takes over. I called once and knocked on the door three times in one morning. I don’t know what you are doing. The projection equipment will not be checked and adjusted regularly? I cancelled my extension and checked out. I am too lazy to complain about the big buckets of shampoo you use. Do you think this cheap big bucket is usable? Please improve your professionalism. Thank you.
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