Guest User
October 21, 2024
I was very satisfied and surprised by the hotel stay experience. First of all, the hotel environment is amazingly clean. Whether it is the lobby or the guest room, it is kept highly clean and tidy, making people feel comfortable and relaxed as soon as they walk in. Secondly, the hotel has an excellent location and convenient transportation. Whether it is to the city center or the surrounding attractions, it is very convenient and fast.
It is worth mentioning that the hotel's customer service impressed me even more. Before I checked in, the customer service took the initiative to add my WeChat and kindly guided me to park, making me feel at home. During my stay, I asked some questions to the customer service Kitty through WeChat. She helped me solve them as soon as possible no matter how late it was. Her attitude was warm and thoughtful, which made me feel at ease.
However, at night, I encountered a small problem. The music in the next room was a little loud, which affected my rest. However, when I reported this problem to Kitty, she immediately sent security to come up for a warm room check to ensure that I could get a quiet and comfortable rest environment. This efficient and considerate service touched me deeply.
In addition, my son's phone watch charging cable accidentally fell in the room, and the hotel immediately helped to mail it back. This kind of meticulous service made me feel warm. Overall, I was very satisfied with this hotel accommodation experience. I will recommend this hotel to my friends and family, and look forward to visiting again next time.
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