Wuhen~labixiaobu
October 9, 2024
Facilities: The hotel is located in Yunshuiyao Scenic Area. It is said to be the only hotel in the scenic area besides the homestay. There is no problem with the hardware.
Hygiene: Good
Environment: The hotel is in a unique location and is scarce. It is not far from Yunshuiyao Village, so it is quite convenient to go around.
Service: Very poor. First of all, I understand that as a high-end hotel in a remote mountainous area, there are only large passenger flow during holidays, and the business is light on weekdays, so the number of service staff is limited. But this is not a reason to discount the quality of service to guests during large passenger flow. Every table of guests in the Chinese restaurant is waiting for the dishes to be served, and it takes a long time. It is said that the woks in the back kitchen are smoking. The waiter's attitude is very good, but he can only express helplessness. In addition, it is a bit stingy to provide disposable items, and it is not easy to get anything. After all, the room price is more than 1,000 yuan.
Another thing to mention is that during breakfast, the passenger flow is very large, and many tables are not collected in time. We asked the waiter to clean up the dirty table. A female waiter frowned and had a cold face throughout the whole process. The companions who were traveling with her were embarrassed to find something to please her. Is this a normal waiter? With a short staff, your workload will double during holidays. I understand your hard work. Please report your problems to your leader. It is wrong to show such negative emotions and give customers a cold shoulder, right? Please improve the quality of service. Although there are not many repeat customers, you can't fool one after another. Ask yourself if your service is worthy of the room rate starting at more than 1,000 yuan?
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