Guest User
March 3, 2025
Cleaning service should be improved. When you arrive in the room it is clear that they do not deep clean between one client and the other, cause the floors are not clean, there is dust, spider webs and there is heavy dirt in the corners of the room and behind the bathroom.
Prp: the bed of the room I got was very comfy and soft. The room had a closet to store my clothes, and a big desk that was very convenient for me. The area around the building is very lively with a lot of restaurants and it's quite near the subway and train station (walking distance around 10-15 min).
Cons:They should decide if they want you to provide an apartment or hotel service, they are not very clear what their aim is since they don't provide hotel service for short stays (like daily cleaning, they only take the rubbish but don't cleam bathroom and floors) but not even apartment service for longer stays (such as dish soap or a pot to cook, or things to clean the apartment on your own). They provide kitchen and washing machine with no cleaning products or kitchen appliances, not even soap to wash the mugs they provide (that were dirty). The people who work at the reception are friendly but completely disorganised. The first day I was locked out three times from my room cause they could not provide me with a proper keycode and finally gave me a key which I had to sit on the floor to open each time cause it was the emergency key of the electronic dial thing that there is on the door.
One day I came back and the cleaning lady took out my electricity card even if I had food in the fridge that could have gone bad. They said that I should not use electricity and the A/C too much otherwise I should have paid more. They never stated this nor on the website or in person.
After not providing me with good service, theh repeatedly asked me to give them good reviews and send them a screenshot of a 5 stars review, instead of asking me how to improve their service.
Overall, when I booked the price was worth it but I would not book it again now that the price is more expensive.