Nanjing LSX hotspring hotel

The room smelled very musty, and the walls were seriously moldy! The health condition is not very good! Transportation is inconvenient! The service attitude is average! Especially the restaurant service attitude is not good👎

The hotel environment is quite good, the facilities are quite new, the sanitation is quite clean, the service is quite humane, and it is most suitable for family travel

The first bad review I wrote on Ctrip was for the front desk of this hotel. I took a shower on the night of check-in, and there was a problem with the floor drain in the bathroom. After taking a shower, I found that the water was overflowing and extended all the way to the bottom of the bed. After a little cleaning, I called the front desk using the landline in the room. It was about 11:10 pm at that time. Who knew that the front desk phone, which was clearly advertised as "24-hour butler service", was busy when I called it. I called several times in a row and it was still the same. I called the front desk phone with my mobile phone and it didn't get through. Because there was too much water overflowing, we walked to the front desk to call for help, and found that the front desk was sleeping on the sofa next to the workbench... After explaining the situation, the front desk called an uncle to deal with the problem in an unconscious state. This simple uncle was obviously not an employee who managed the guest rooms. There was no other solution except to get more bath towels for us to mop the floor. In response, we proposed to change rooms. The uncle said that we had to call the front desk to ask, and he didn't have the right to do so. I said that we had called the front desk many times before going to the front desk, but the busy tone could not be connected. He asked us to try again. Oh, it actually got through at this time. Does this just prove that the busy tone of the front desk phone is not a problem with the phone but a deliberate act of the front desk? (Our call records can be verified. We also explained that we had called the front desk to solve the remote control problem and notify the hot spring to drain. There was no wrong call to the front desk.) The subsequent matter was solved by changing rooms, but the so-called "24-hour butler service" advertised by the hotel actually requires guests to wake up the front desk to complete it? Is it false advertising? Or does the hotel admit that the training and management are insufficient? Please reply, thank you.

The surrounding area is average. Because I was traveling during the Qingming Festival and didn't want to be crowded, I chose some less popular attractions. It is very friendly to children. There are small outdoor and indoor playgrounds. There is also a hot spring inside the room.

The room is still very new, and the hardware facilities are also good. I mainly brought my children to experience the private hot springs. They had a lot of fun. There is also a children's playground, which is good for parents and children. I would like to thank the handsome guy at the front desk for patiently helping to solve the problem. Overall, the experience was quite good.