Guest User
August 13, 2023
First of all, I have stayed in large and small hotels hundreds of times, and I have never given a negative review. This is the first time I have been left speechless. I booked a double room at about 10:30 p.m. The hotel called me around 11 o'clock to confirm and ask me when I would arrive. From the beginning to the end, including when I checked in at the hotel, they didn't mention upgrading the room or what the room was like. When I arrived at the hotel, the front desk told me that there were no more double rooms, and they upgraded me to a suite for free. I was very happy at first. Enter the room, mahjong table suite bed room! I stayed here with my girlfriend! Secondly, not only is this my first time staying at your hotel, but the bedroom in this suite is not as big as an ordinary double room. What upgrade did your hotel give me? I called the front desk, and the lady at the front desk told me that the room was full and I couldn't change it. I had to pay the difference for the executive suite at 1,700. Why can I book a regular double room on the platform? If this can't be solved, I'll just let it go and endure it. What's even more annoying is that the air conditioner in room 8340 is connected to a pipe and blows all the way to the mahjong machine room. The air conditioner in the bedroom is completely ineffective. The bedroom is very hot, so it has to be blown slowly from the mahjong room to the sleeping area. I couldn't stand such a hot day, so I called the front desk again, and the front desk arranged for a security guard to come to repair it. The security guy reluctantly told me that the panel was adjusted normally, but he couldn't solve it, so I called the front desk again, and the front desk said to call. To the manager, the final reply was to tell me that he would give me an answer at 8 o'clock tomorrow morning and help me solve it. I guess the manager fell asleep and didn't answer the phone. What else do I need to solve at 8 o'clock in the morning? Is it funny? I don’t know how to evaluate your hotel for a series of things. When I check in at your hotel, is it possible that the room type I ordered cannot satisfy me? Can’t enjoy the air conditioning on a hot day? Really speechless and angry! I can only say that it has nothing to do with the hotel front desk and staff. Your hotel management, room conversion, and room facilities are really bad! It is the same with other hotels. You are responsible for your own responsibilities. Even if the room is full, you must arrange a room. At least inform you in advance what kind of room it will be. It seems that the behavior of your hotel is the customer's fault. Tell me that I shouldn't book your hotel, right? Does this kind of thing count as consumer fraud? Does this count as hiding from customers?
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