Sofitel Nanjing Galaxy Suning
Latest booking 24 hrs ago
As a regular guest at sofitel I continue to have good things to say about sofitel! The room was clean and fresh, electrical appliances in working condition and the water pressure was at reasonable standard. Under this booking I also had midnight snack and breakfast included. Although staff did forget to deliver my midnight snack. Annie at reception was very helpful, friendly and professional. She gifted me with a salted duck gift and a small sofitel branded perfume on check out! Furthermore as a member at sofitels fitness center and swimming pool (as somebody who swims everyday here)I was slightly annoyed with the amount of people in the swimming pool. There are 2 designated sections one larger area for free play and another for those who wish you exercise undisturbed. But today there were children everywhere and the life guard didn't seem to mind that kids were disrupting these clearly set up guidelines. After waiting around an hour for things to calm down I decided to complain to her but she just agreed that it was wrong and did nothing about it... After waiting another half an hour my friend managed to have a swim. I hope more effort is put into training staff around managing people within their designated areas.
Outstanding
6835 Reviews