Best Western Plus Crystal, Hotel & Spa
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Nancy
Best Western Plus Crystal, Hotel & Spa
Renovated in 2024
No.1 of 4-Star Select Hotels in Nancy
5 Rue Chanzy, Nancy, Grand Est 54000, France
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We Price Match
Highlights
Varied breakfast
Lots to do
Pets welcomeAmenities
Sauna
Spa
Massage Room
Fitness Room
Parking
24-Hour Front Desk
Luggage Storage
Library
All Amenities
Property Description
Discover the Best Western® Hotel Crystal, a cordial destination, conveniently located in the center of Nancy, capital of Lorraine region.
Offering 58 air conditioned rooms, a warm atmosphere, charm and high quality facilities, the hotel will be your favorite address in Nancy. Our attentive, bilingual staff takes pride in providing personalized service. We are located in the city center, inside the shopping area, and close to the famous Place Stanislas as well as museums, restaurants, convenience stores, banking, TGV train station and public transportation.
All public areas and all our rooms are non-smoking.
Free wireless Internet access is available in all the rooms and public areas.
Important information: from Monday 29th of April to Friday 2nd of August 2019, the circulation within the hotel will be modified. To go from Building 1 (including the front desk and 20 rooms) to Building 2 (including the breakfast room and 38 rooms) you will have to walk around the renovation area from the outside. We are doing our utmost to assist you during this transitional phase. However, we kindly ask you to acknowledge the Practical Info Page available on the official website of the hotel.
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8.4/10
Very GoodThe hotel has a birthday card. Good location, indoor swimming pool.
All 78 Reviews
Surroundings
Airport: Nancy-Essey Airport
(4.2 km)
Airport: Metz–Nancy–Lorraine Airport
(43.0 km)
Train: Lorraine TGV Station
(36.5 km)
Landmarks: Poirel Room, Nancy
(<100m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
12
Deluxe Room 1 King bed
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
7
Executive Room 1 King bed
1 King bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Minibar
Connecting rooms
Desk
Check Availability
5
Junior Suite, 1 King Bed, Non Smoking (with Sofabed)
1 King bed
Non-smoking
Air conditioning
Minibar
TV
Towels
Check Availability
5
1 Double Bed, Non-Smoking, Standard Room, Small Room
1 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
8
1 King Bed, Non-Smoking, Deluxe Room, Larger Room, Sofabed for One Person, Twin on Request
1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Minibar
Connecting rooms
Desk
Check Availability
4
Deluxe Family Room With 1 King Bed, Larger Room, Sofabed, Twin On Request-Non-Smoking
1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Minibar
Connecting rooms
Desk
Check Availability
10
Superior Room 1 Queen bed
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
9
Prestige Suite
1 King bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Minibar
Connecting rooms
Desk
Check Availability
Hide Room Types
Guest Reviews
8.4/10
Very Good
78 reviews
Verified Reviews- Cleanliness8.6
- Amenities8.2
- Location8.4
- Service8.2
Average for similar properties in Nancy
AI Summary
The accommodation features a variety of breakfast options and a welcoming atmosphere. Guests appreciate the comfortable rooms and helpful staff. It also offers excellent spa facilities and a convenient central location.
HAEUSSER catherine
December 29, 2024
Nicely newly decorated hotel with convenient location between rail station and place Stanislas.
Freezing bathroom and unstable heater in the bedroom.
Guest User
April 26, 2024
Super
Guest User
March 8, 2024
The hotel has a birthday card. Good location, indoor swimming pool.
Original TextTranslation provided by Google
Anonymous User
June 16, 2024
Convenient hotel location
Original TextTranslation provided by Google
Guest User
October 1, 2023
Near the train station and convenient transportation
Original TextTranslation provided by Google
Guest User
August 22, 2022
Unpleasant welcome, room not ready, and which does not correspond to the reservation (changed by the person at the time of arrival, because not yet ready at 5 p.m.!!!!)
Toilet in the bathroom, the door of which almost touches the head of the bed!!!
Room too small!!
Card degaussed after 24 hours, so stuck in elevator for 15 minutes with no excuses
Overall very disappointed especially for the price!!
Original TextTranslation provided by Google
Guest User
June 8, 2025
The room was very very very very small!!! It is even small for a single room. Advertised as a double room it was terrible!!! No bedside table! I felt quite offended by offering this room to me as a 'double room'. Pictures a deceiving!!! You can only use the Spa for 50 minutes a day. How to go into the sauna and relax and take a steam bath and relax and have a swim in 50 minutes. Terrible!!!
CarlosFR
August 19, 2024
Visited Nancy for a short stay at BW Plus Crystal Hotel with friends to see some Art Nouveau from the Lorraine region on the way back to Paris after exploring Strasbourg and the Alsace. The hotel is next to a small tree-lined square and mainly office buildings, but has a good location within walking distance to both the TGV train station and historic Place Stanislas where we found several restaurants and cafes in and around the large square. The hotel seems recently renovated with some work still on-going in the lobby during our visit in late May. The lobby is small with modern furnishings and a bar/breakfast room off the brightly lit hallway lined with additional tables and seating. We took the buffet breakfast which offered a good, quality selection but was also somewhat pricey. We did not have a chance to try the spa or roof-top bar, though both seem like nice features for the hotel. Our standard rooms were clean, comfortable but small, barely space around the bed to move about. Same for the bathroom. Furnishings and decor were new or recently updated. The location near other buildings meant no good views, at least from the lower floors. Front desk and bar/breakfast staff were attentive and professional. No real complaints about staying at the BW Plus and would stay again if visiting Nancy and the Lorraine region.
Services & Amenities
Most popular business facilities
Sauna
Spa
Additional charge
Massage Room
Fitness Room
Parking
Additional charge
24-Hour Front Desk
Luggage Storage
Library
Taxi booking service
Business Center
Multi-Function Room
Wake-Up Call
Wi-Fi in Public Areas
Free
Spa
Fitness Room
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Parking is available Off-site parking.
Parking
Additional charge
Transportation
Taxi booking service
Business Services
Multi-Function Room
Fax/Copying Service
Additional charge
Business Center
Audio Visual Equipment
Front Desk Services
24-Hour Front Desk
Concierge Service
Front Desk Safe
Luggage Storage
Wake-Up Call
Public Areas
No Smoking in Public Areas
Elevator
Library
Health & Wellness
Massage Room
Spa
Additional charge
Sauna
Body Care
Fitness Room
Cleaning Services
Clothes Dryer
Dry Cleaning
Additional charge
Laundry Service (On-Site)
Additional charge
Ironing Service
Additional charge
Facilities for Children
Children's Meals Available
Accessibility
Stair-Free Property Entrance
Safety & Security
First-Aid Kit
Smoke Detector
CCTV In Public Areas
Fire Extinguisher
Security Personnel
First Aid Services
Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | €7.50 (approx. NZD 14.49) per person |
Adult | Buffet:€19.50 (approx. NZD 37.67) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: €15.00 (approx. NZD 28.97) per pet per day
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 1889
- Renovated: 2024
- Number of Rooms: 81
Discover the Best Western® Hotel Crystal, a cordial destination, conveniently located in the center of Nancy, capital of Lorraine region.
Offering 58 air conditioned rooms, a warm atmosphere, charm and high quality facilities, the hotel will be your favorite address in Nancy. Our attentive, bilingual staff takes pride in providing personalized service. We are located in the city center, inside the shopping area, and close to the famous Place Stanislas as well as museums, restaurants, convenience stores, banking, TGV train station and public transportation.
All public areas and all our rooms are non-smoking.
Free wireless Internet access is available in all the rooms and public areas.
Important information: from Monday 29th of April to Friday 2nd of August 2019, the circulation within the hotel will be modified. To go from Building 1 (including the front desk and 20 rooms) to Building 2 (including the breakfast room and 38 rooms) you will have to walk around the renovation area from the outside. We are doing our utmost to assist you during this transitional phase. However, we kindly ask you to acknowledge the Practical Info Page available on the official website of the hotel.